Apple Bank for Savings
Digital Applications Support Analyst (EFT), AT
Apple Bank for Savings, New York, New York, us, 10261
Hybrid/New York, NY
Salary Range: $100,000- $135,000
Apple Bank is seeking an Electronic Funds Transfer (EFT) Digital Applications Support Analyst to join our Enterprise Applications Support Team to provide technical and back-office support for the Bank's electronic banking platforms & applications. This role will work the EFT Manager by primarily supporting the debit card processing channel (Visa Card processing/terminal driving), our FIS Card base platform, and VRU applications (not infrastructure). The Specialist will play a key role by acting as the technical liaison between the Bank's service providers, as well as the Retail Banking EFT & Contact Center Operation Teams, thus enabling them to deliver exceptional service to Bank customers.Essential Duties and ResponsibilitiesProvide day-to-day technical assistance in a liaison role between service vendor providers - Visa & FIS Card Team and the Digital Banking Services respectively, as directed by the EFT Manager; between our VRU application vendor and Contact Center Operations Team.Create tickets against vendors for EFT/VRU application and work with them, as well as other peer technology departments within our IT Division, including Core, Help Desk, Network/Telecom, and Infrastructure to rapidly resolve them; communicate & escalate to the EFT Manager as neededSupport the EFT Manager on the implementation of projects that include new or enhancements to EFT/VRU application platforms, as well as associated software ecosystems.Oversee vendor changes & releases to production platform; perform system set-up for EFT and VRU business lines as needed.Remain current on technology architecture and various system components for all EFT & VRU application platforms including interfaces & dataflow to vendor components, as well as to the Core; evaluate technology & architecture deliverables for current and new technologies.Help maintain knowledge base including architecture, configuration, and other software artifacts including but not limited to release notes.Alert and escalate vendor support issues to senior management and seek to identify problems and improve application support service levelsSupport EFT Manager in departmental audits, IT risk examination, as well as external regulatory exams; execute corrective action (if needed) in a timely manner.Maintain the confidentiality of the Bank's customers.Perform other duties as requested.Skills, Education and ExperienceBachelor's degree in Information Technology preferredMust have at least 3-5 years of experience in technology support., with familiarity in Core Banking ecosystem preferableKnowledge of Debit card processing and VRU Application preferable.Must be familiar with regulatory policies including BSA/AML, privacy, and especially PCI compliance, as well as applicable regulations and regulatory policies for debit cards.Experience in resolving and working through escalated and complex customer issues.Solid problem-solving skills.Excellent interpersonal & communication (verbal + written) skills.Ability to operate in a fast-paced and ever-changing environment.Experience in recognizing service opportunities and providing exceptional customer satisfaction.Superior Microsoft Office (PowerPoint, Excel, & Word).Excellent presentation skills.Desired Skills:
Familiarity with FIS IBS core banking/ Card base or equivalent Core/Debit card platform.Familiarity with Visa Debit card system and associated interfaces with FIS.Familiarity with VRU applications including Centurion application.
Visa sponsorship not available.We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
Salary Range: $100,000- $135,000
Apple Bank is seeking an Electronic Funds Transfer (EFT) Digital Applications Support Analyst to join our Enterprise Applications Support Team to provide technical and back-office support for the Bank's electronic banking platforms & applications. This role will work the EFT Manager by primarily supporting the debit card processing channel (Visa Card processing/terminal driving), our FIS Card base platform, and VRU applications (not infrastructure). The Specialist will play a key role by acting as the technical liaison between the Bank's service providers, as well as the Retail Banking EFT & Contact Center Operation Teams, thus enabling them to deliver exceptional service to Bank customers.Essential Duties and ResponsibilitiesProvide day-to-day technical assistance in a liaison role between service vendor providers - Visa & FIS Card Team and the Digital Banking Services respectively, as directed by the EFT Manager; between our VRU application vendor and Contact Center Operations Team.Create tickets against vendors for EFT/VRU application and work with them, as well as other peer technology departments within our IT Division, including Core, Help Desk, Network/Telecom, and Infrastructure to rapidly resolve them; communicate & escalate to the EFT Manager as neededSupport the EFT Manager on the implementation of projects that include new or enhancements to EFT/VRU application platforms, as well as associated software ecosystems.Oversee vendor changes & releases to production platform; perform system set-up for EFT and VRU business lines as needed.Remain current on technology architecture and various system components for all EFT & VRU application platforms including interfaces & dataflow to vendor components, as well as to the Core; evaluate technology & architecture deliverables for current and new technologies.Help maintain knowledge base including architecture, configuration, and other software artifacts including but not limited to release notes.Alert and escalate vendor support issues to senior management and seek to identify problems and improve application support service levelsSupport EFT Manager in departmental audits, IT risk examination, as well as external regulatory exams; execute corrective action (if needed) in a timely manner.Maintain the confidentiality of the Bank's customers.Perform other duties as requested.Skills, Education and ExperienceBachelor's degree in Information Technology preferredMust have at least 3-5 years of experience in technology support., with familiarity in Core Banking ecosystem preferableKnowledge of Debit card processing and VRU Application preferable.Must be familiar with regulatory policies including BSA/AML, privacy, and especially PCI compliance, as well as applicable regulations and regulatory policies for debit cards.Experience in resolving and working through escalated and complex customer issues.Solid problem-solving skills.Excellent interpersonal & communication (verbal + written) skills.Ability to operate in a fast-paced and ever-changing environment.Experience in recognizing service opportunities and providing exceptional customer satisfaction.Superior Microsoft Office (PowerPoint, Excel, & Word).Excellent presentation skills.Desired Skills:
Familiarity with FIS IBS core banking/ Card base or equivalent Core/Debit card platform.Familiarity with Visa Debit card system and associated interfaces with FIS.Familiarity with VRU applications including Centurion application.
Visa sponsorship not available.We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.