Love's Travel Stops
Sales Coordinator
Love's Travel Stops, Oklahoma City, Oklahoma, United States, 73116
Req ID:
451656
BASIC PURPOSE
: The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers’ accounts. Customer Engagement Coordinators are responsible for understanding Love’s products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.
MAJOR RESPONSIBILITIES:
Set up accounts
Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
Resolve problems by researching and working with other departments and vendors
Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
Manage customer expectations regarding functionality and deliverables
Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
Other duties as assigned
EDUCATION AND EXPERIENCE:
Education:
HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
Experience:
Excellent customer service and active listening skills
Excellent communication (verbal and written) skills
Demonstrated experience working well in a close team environment
Possess a demonstrated ability to determine when to refer issues versus handle them personally
SKILLS AND PHYSICAL DEMANDS:
Skills:
Ability to manage numerous competing demands in an extremely high stress environment
Ability to work with multiple departments and customers in stressful situations
Excellent working knowledge of Microsoft Office
High attention to detail, with follow through to completion of tasks
Strong problem-solving skills, multitasking capabilities
High level of professionalism and customer orientation
Typical Physical Demands:
Requires prolonged sitting, some bending and stooping
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision
Job Function(s):
Corporate
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
EOE-Protected Veterans/Disability
451656
BASIC PURPOSE
: The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers’ accounts. Customer Engagement Coordinators are responsible for understanding Love’s products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.
MAJOR RESPONSIBILITIES:
Set up accounts
Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
Resolve problems by researching and working with other departments and vendors
Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
Manage customer expectations regarding functionality and deliverables
Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
Other duties as assigned
EDUCATION AND EXPERIENCE:
Education:
HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
Experience:
Excellent customer service and active listening skills
Excellent communication (verbal and written) skills
Demonstrated experience working well in a close team environment
Possess a demonstrated ability to determine when to refer issues versus handle them personally
SKILLS AND PHYSICAL DEMANDS:
Skills:
Ability to manage numerous competing demands in an extremely high stress environment
Ability to work with multiple departments and customers in stressful situations
Excellent working knowledge of Microsoft Office
High attention to detail, with follow through to completion of tasks
Strong problem-solving skills, multitasking capabilities
High level of professionalism and customer orientation
Typical Physical Demands:
Requires prolonged sitting, some bending and stooping
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision
Job Function(s):
Corporate
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
EOE-Protected Veterans/Disability