Omni Hotels
Sales Coordinator
Omni Hotels, San Francisco, California, United States, 94199
Location
San Francisco Hotel
Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.
The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.
Job Description
Handles all administrative duties required by Sales, Catering and Convention Services Divisions to provide superior services to our guests
Responsibilities
Schedules and prioritizes workload to meet deadlines of all managers
Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers as requested. Ensures that all correspondence is 100% accurate
Answers calls to Sales Office by third ring – take no messages with incoming leads. Avoid blind transfers
Ensures that the following information is received prior to transferring calls to managers/Director: name, phone number, group or company name, number of caller, date and time call received, email address
Create inquiries in FDC
Report Distribution: Daily Events; 10-Day Report; Hotel Readerboards; Door cards
Complete pick up reports and audits: group pick up reports pulled via Opera; citywide audits; commission reports
Reservation confirmations: to be completed using ORS
Process Select Planner Points
Collect deposit payments: as listed in group contracts and balance as shared in group resume meetings in addition to deposits via PayBy/Shiji for business transient reservations
Create Master Accounts for group sales and catering
Process and log gift certificates
Received and process AR Checks
Process outgoing mail
Organize and maintain shared drives: STR Reports and Convention Calendar
Assist with site visits: obtain showrooms and walk the guestrooms and space
Lead Distribution: secondary coverage for when CSRC is out
Process expense reports
Prepare turnover checklists
Attend monthly department meetings and other company required training
Complete other duties as assigned by management
Position is not remote and attendance and punctuality will be expected
Qualifications
Previous hotel sales administrative experience preferred. College degree preferred.
Must be able to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone
Must be proficient in Microsoft Office
Must demonstrate exceptional organizational skills
Physical Requirements:
The ability to sit and utilize telephone/computer for an extended period.
Working Environment:
Interior of hotel, in normal office conditions.
Tools & Equipment:
Computer, copy/print/scan/fax machine, files
Microsoft Office, FDC, Opera, ORS, Concur
Pay $34.25 per hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job LocationsUS-CA-San Francisco
Posted Date2 weeks ago(10/31/2024 4:41 PM)
Requisition ID 2024-116015
of Openings 1
Category (Portal Searching) Administrative/Clerical
San Francisco Hotel
Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.
The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.
Job Description
Handles all administrative duties required by Sales, Catering and Convention Services Divisions to provide superior services to our guests
Responsibilities
Schedules and prioritizes workload to meet deadlines of all managers
Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers as requested. Ensures that all correspondence is 100% accurate
Answers calls to Sales Office by third ring – take no messages with incoming leads. Avoid blind transfers
Ensures that the following information is received prior to transferring calls to managers/Director: name, phone number, group or company name, number of caller, date and time call received, email address
Create inquiries in FDC
Report Distribution: Daily Events; 10-Day Report; Hotel Readerboards; Door cards
Complete pick up reports and audits: group pick up reports pulled via Opera; citywide audits; commission reports
Reservation confirmations: to be completed using ORS
Process Select Planner Points
Collect deposit payments: as listed in group contracts and balance as shared in group resume meetings in addition to deposits via PayBy/Shiji for business transient reservations
Create Master Accounts for group sales and catering
Process and log gift certificates
Received and process AR Checks
Process outgoing mail
Organize and maintain shared drives: STR Reports and Convention Calendar
Assist with site visits: obtain showrooms and walk the guestrooms and space
Lead Distribution: secondary coverage for when CSRC is out
Process expense reports
Prepare turnover checklists
Attend monthly department meetings and other company required training
Complete other duties as assigned by management
Position is not remote and attendance and punctuality will be expected
Qualifications
Previous hotel sales administrative experience preferred. College degree preferred.
Must be able to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone
Must be proficient in Microsoft Office
Must demonstrate exceptional organizational skills
Physical Requirements:
The ability to sit and utilize telephone/computer for an extended period.
Working Environment:
Interior of hotel, in normal office conditions.
Tools & Equipment:
Computer, copy/print/scan/fax machine, files
Microsoft Office, FDC, Opera, ORS, Concur
Pay $34.25 per hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job LocationsUS-CA-San Francisco
Posted Date2 weeks ago(10/31/2024 4:41 PM)
Requisition ID 2024-116015
of Openings 1
Category (Portal Searching) Administrative/Clerical