VP of CRM

About Ruggable:Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!Job Summary: The VP of CRM at Ruggable is a strategic leader responsible for developing and executing customer retention and engagement strategies. This role will oversee the CRM function, focusing on customer retention, loyalty, segmentation, and personalization across multiple channels, including email, SMS, and push notifications. The Head of CRM will work closely with cross-functional teams to enhance customer experience, drive repeat rate and LTV, and achieve key business objectives.What You’ll Do: Strategy Development: Develop and implement CRM strategies to drive customer retention, engagement, and lifetime valueChannel Ownership: Lead and optimize CRM channels (email, SMS, push) and the loyalty program, ensuring alignment with overall marketing and business goalsSegmentation & Personalization: Utilize data-driven insights to define customer segments and tailor personalized marketing initiatives that resonate with both new and existing customersCollaboration: Partner with Acquisition, Ecommerce, Brand, and other cross-functional teams to synchronize CRM strategies with broader business initiativesLoyalty Program Development: Revamp the loyalty program, leading campaign planning and feature testing to driving membership growth and LTV.Performance Analysis: Regularly evaluate CRM performance metrics, reporting insights to the leadership team, and identifying opportunities for optimizationTeam Leadership: Build, lead, and mentor a high-performing CRM team, fostering a collaborative and innovative work environmentWhat You’ll Need to Have:Required: 10+ years of experience in CRM, Retention Marketing, or related fields, with a proven track record in developing and executing successful CRM strategies for large DTC brands5+ years of experience managing teams, with strong leadership, collaboration, and interpersonal skillsDeep understanding of customer segmentation, lifecycle marketing, and personalization techniquesExperience with loyalty programs and driving customer engagement through various channelsStrong analytical skills, with the ability to interpret data and make data-driven decisionsExceptional communication skills, with the ability to influence and drive consensus across teamsFamiliarity with CRM platforms and marketing technologies; experience with Klaviyo, Segment and Post Script is a plusCompensation:$225,000 - $275,000 per year base salaryAn annual bonus percentage that varies based on level of roleEmployer matching (up to 3% of base salary) for company sponsored 401K planAt Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.If you are based in California, we encourage you to read this important information for California residents linked here.To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.