CVS Health
Operations Supervisor
CVS Health, Miami, Florida, us, 33222
Time left to apply: End Date: February 11, 2025 (30+ days left to apply)Job Requisition ID: R0431957Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:
Management
Work effectively with store management and store crewsSupervise the store’s crew through assigning, directing and following up of all activitiesEffectively communicate information both to and from store management and crews
Customer Service
Assist customers with their questions, problems and complaintsPromote CVS customer service culture. (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customersProvide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)Maintain customer/patient confidentiality
Merchandise/Presentation
Price merchandiseStock shelvesSupport the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelf merchandise
Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.Advanced communication skills, supervision, and influencing skillsAbility to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications
Experience as a retail supervisorEducation
High School diploma or equivalent preferred but not required.Pay Range
The typical pay range for this role is: $16.00 - $26.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS Health.We anticipate the application window for this opening will close on: 02/11/2025.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.About Us
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the
#1 Top Workplace in the area.
#J-18808-Ljbffr
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:
Management
Work effectively with store management and store crewsSupervise the store’s crew through assigning, directing and following up of all activitiesEffectively communicate information both to and from store management and crews
Customer Service
Assist customers with their questions, problems and complaintsPromote CVS customer service culture. (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customersProvide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)Maintain customer/patient confidentiality
Merchandise/Presentation
Price merchandiseStock shelvesSupport the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelf merchandise
Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.Advanced communication skills, supervision, and influencing skillsAbility to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications
Experience as a retail supervisorEducation
High School diploma or equivalent preferred but not required.Pay Range
The typical pay range for this role is: $16.00 - $26.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS Health.We anticipate the application window for this opening will close on: 02/11/2025.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.About Us
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the
#1 Top Workplace in the area.
#J-18808-Ljbffr