Servicenow
Customer Support Representative
Servicenow, San Diego, California, United States, 92189
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description
What you get to do in this role:Logging calls and incidents on the IT Service Desk and maintaining details of software/hardware problems detected.Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.Escalating to internal or external support resources and Subject Matter Experts when necessary.Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.Performing initial triage of customer cases with documented solutions and/or workarounds.Qualifications
To be successful in this role you have:Technical background and ability to learn and absorb technology quickly.Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.The ability to communicate effectively with people at all levels.The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.The ability to work as part of a team and on their own initiative.JV20Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact
globaltalentss@servicenow.com
for assistance.Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description
What you get to do in this role:Logging calls and incidents on the IT Service Desk and maintaining details of software/hardware problems detected.Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.Escalating to internal or external support resources and Subject Matter Experts when necessary.Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.Performing initial triage of customer cases with documented solutions and/or workarounds.Qualifications
To be successful in this role you have:Technical background and ability to learn and absorb technology quickly.Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.The ability to communicate effectively with people at all levels.The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.The ability to work as part of a team and on their own initiative.JV20Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact
globaltalentss@servicenow.com
for assistance.Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
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