Technical Analyst 1

Technical Analyst 1

Requisition ID req31225

Working Title Technical Analyst 1

Position Grade 12

Position SummaryPosition Summary:

The University of New Mexico Information Technologies is currently seeking two (2) Technical Analyst 1 candidates to join the dynamic Campus Outreach and Engagement team.The successful candidates will work closely with the College of Fine Arts (CFA) IT Officer to support the daily IT operations within the college. The CFA is a vibrant community with a diverse faculty and staff, supporting a rapidly evolving curriculum across 13 facilities, including the specialized Film and Digital Arts and Art Departments. These positions are integral to maintaining the technological infrastructure that supports teaching, learning, and creative endeavors within the CFA.You will be joining a collaborative and supportive IT team that values innovation and excellence in service. Join us in supporting the next generation of artists, filmmakers, and digital innovators!Key responsibilities include:

Infrastructure Management: Manage SCCM, InTune, and JAMF for a primarily Apple-focused environment, with a growing Windows user base.Active Directory & Group Management: Maintain and support the college’s Active Directory and associated groups.Printer and Classroom Technology Support: Manage printers and AV-equipped classrooms specific to the CFA.Database Management: Oversee the SQL Server supporting the Tamarind Institute's eCommerce operations, including liaising with vendors for software installations.Remote and In-Person Support: Provide IT support utilizing Bomgar for remote assistance and in-person support as needed.See the Position Description for additional information.Conditions of Employment

Specialty licensure/certification may be required, as specified by the department.Successful candidate may be subject to a criminal background check prior to starting work.Minimum Qualifications

Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.Preferred Qualifications

Experience in IT infrastructure management, preferably within an academic setting.Proficiency in managing Apple and Windows devices using tools such as SCCM, InTune, and JAMF.Strong understanding of Active Directory, group management, and printer management.Experience with SQL Server and vendor coordination.Excellent communication skills and the ability to support a diverse user base, including faculty, staff, and students.Experience in supporting IT in an arts-focused academic environment.Familiarity with classroom AV technology.Knowledge of remote support tools such as Bomgar.Additional Requirements Applications need to include a complete professional work history with dates and hours worked.

Campus Main - Albuquerque, NM

Department IT Campus Outreach & Engagement (362A)

Employment Type Staff

Staff Type Regular - Full-Time

Term End Date

Status Exempt

Pay Monthly: $3,697.20 - $5,191.33

Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the

Benefits

home page for a more information.

ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the

Benefits Eligibility at a Glance

grid.

Background Check Required Yes

For Best Consideration Date 10/21/2024

Eligible for Remote Work No

Eligible for Remote Work Statement

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site,

please visit UNMJobs

to submit an application.Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.

Positions posted with a Staff Type ofRegularorTermare eligible for the Veteran Preference Program. See the

Veteran Preference Program webpage

for additional details.The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit

https://policy.unm.edu/university-policies/3000/3280.html . Refer to

https://policy.unm.edu/university-policies/3000/3200.html

for a definition of Regular Staff.

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