University of California - San Francisco Campus and Health
Manager, Unified Communications Services
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Manager, Unified Communications Services
IT Voice SystemsFull Time80520BRJob Summary
The Manager, Unified Communications Services will be responsible for leading and managing the University's Digital Workplace Unified Communications Services team and aligning the digital workplace communications services strategy with the broader IT strategy. The Manager will oversee modernization initiatives to evolve the University's telecommunications and communications systems and infrastructure beyond telephony. The Manager will serve as the primary point of contact with IT personnel, end-users, and stakeholders to identify and address communication needs and innovation opportunities.This role involves operation of the University communications network including telecommunications and Zoom Workplace Services. The Unified Communications Services Manager plans, designs, develops, installs, and maintains communications network systems for the University.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $113,500 - $258,100 (Annual Rate).Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems.Required Qualifications
Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.7 to 10+ years of experience working in one or more of the following fields: digital workplace communications, network services, information technology, or related field.Advanced experience in operating policies and procedures.Ability to motivate and inspire staff to improve the industry alliance program and model solid customer service skills.Highly skilled in written and verbal communications and ability to communicate on behalf of teams and relay highly complex technical information.Significant experience solving complex, technical and non-technical problems within budget, timeline, and other resource implications.Significant experience providing inclusive leadership of others, advancing an inclusive environment that values equity, diversity, inclusion, and belonging.Preferred Qualifications
5+ years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.Experience in complex higher education environments, serving academic and administrative functions of a large public university.Significant experience in a leadership or management role, overseeing a team of technical professionals.Significant experience with industry-standard digital workplace communications technologies and protocols.Advanced knowledge of network protocols and topologies.Highly advanced project management skills with demonstrated experience delivering multiple complex projects.About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization
CampusJob Code and Payroll Title
000672 COMM AND NETWORK TCHL MGR 1Job Category
Clinical Systems / IT Professionals, Supervisory / ManagementBargaining Unit
99 - Policy-Covered (No Bargaining Unit)Employee Class
CareerPercentage
1000%Location
San Francisco, CACampus
Mission Center Building (SF)Work Style
HybridShift
DaysShift Length
8 HoursAdditional Shift Details
M-F, 9am-5pm, as required after hours support
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IT Voice SystemsFull Time80520BRJob Summary
The Manager, Unified Communications Services will be responsible for leading and managing the University's Digital Workplace Unified Communications Services team and aligning the digital workplace communications services strategy with the broader IT strategy. The Manager will oversee modernization initiatives to evolve the University's telecommunications and communications systems and infrastructure beyond telephony. The Manager will serve as the primary point of contact with IT personnel, end-users, and stakeholders to identify and address communication needs and innovation opportunities.This role involves operation of the University communications network including telecommunications and Zoom Workplace Services. The Unified Communications Services Manager plans, designs, develops, installs, and maintains communications network systems for the University.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $113,500 - $258,100 (Annual Rate).Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems.Required Qualifications
Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.7 to 10+ years of experience working in one or more of the following fields: digital workplace communications, network services, information technology, or related field.Advanced experience in operating policies and procedures.Ability to motivate and inspire staff to improve the industry alliance program and model solid customer service skills.Highly skilled in written and verbal communications and ability to communicate on behalf of teams and relay highly complex technical information.Significant experience solving complex, technical and non-technical problems within budget, timeline, and other resource implications.Significant experience providing inclusive leadership of others, advancing an inclusive environment that values equity, diversity, inclusion, and belonging.Preferred Qualifications
5+ years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.Experience in complex higher education environments, serving academic and administrative functions of a large public university.Significant experience in a leadership or management role, overseeing a team of technical professionals.Significant experience with industry-standard digital workplace communications technologies and protocols.Advanced knowledge of network protocols and topologies.Highly advanced project management skills with demonstrated experience delivering multiple complex projects.About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization
CampusJob Code and Payroll Title
000672 COMM AND NETWORK TCHL MGR 1Job Category
Clinical Systems / IT Professionals, Supervisory / ManagementBargaining Unit
99 - Policy-Covered (No Bargaining Unit)Employee Class
CareerPercentage
1000%Location
San Francisco, CACampus
Mission Center Building (SF)Work Style
HybridShift
DaysShift Length
8 HoursAdditional Shift Details
M-F, 9am-5pm, as required after hours support
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