Associate Application Engineer - Park Operations Technology

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:The Associate Application Engineer role implements and maintains vendor, and in-house, software applications across all Parks. This includes installation and implementation, as well as maintaining system administration, configuring software systems and troubleshooting, system interfaces and integrations, while providing day to day support to existing software applications.

MAJOR RESPONSIBILITIES:

Provide day-to-day application support on software systems at all Parks Technology locations. This includes after hours, weekends and on-call support.

Research into software-related issues and products. Monitor system alerts, analyze logs, troubleshoot to replicate errors, determine root cause, and communicate findings to resolve issues. Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components.

Build and maintain software system configuration of supported applications while adhering to defined standards.

Design and run test cases on new and existing applications for the purposes of systems validation, correcting errors or isolating areas for improvement and general debugging.

Understand, write, and maintain application technical documentation for all software applications including evolving processes.

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