Amazon
Customer Solution Engineer, Buy with Prime
Amazon, Dallas, Texas, United States, 75215
Customer Solution Engineer, Buy with Prime
The Buy with Prime (BwP) team is seeking a Solution Engineer. The Solution Engineer is a high impact, high visibility technical role leading the integration of the Buy with Prime product with complex eCommerce websites. The Solution Engineer will have a solution mindset and acts as a deep Buy with Prime product expert. They work directly with the customer to troubleshoot issues that are preventing the customer from BwP launch and accelerate resolution by providing a creative solution. The Solution Engineer will also build demos, Proof of Concepts & tools that will help adoption and acceleration of the Buy with Prime product.The successful candidate will have a track record of:Managing customer product launches and technical integration;Building relationships by partnering across multiple teams such as sales, account management, product, engineering, and solution architects to successfully launch the customer on Buy with Prime product and features;Owning internal as well as customer-facing operating procedures, with a continuous lens on process improvement;Demonstrating strong customer obsession through driving process improvement and advocating for the customer as part of internal reviews.Key job responsibilities:Troubleshoot and provide solutions to the customers adopting Buy with Prime product features.Integrate Buy with Prime product with complex eCommerce websites and launch Buy with Prime product and features.Optimize the Buy with Prime product on customer eCommerce websites by providing consultative guidance.Build demos, Proof of Concepts & tools that will help adoption and acceleration of the Buy with Prime product.About the team:Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members.Minimum Qualifications:- Knowledge of API-led and event-driven integrations- Strong verbal and written communication skills- Ability to influence others in a collaborative fashion- Strong decision-making skills- Ability to prioritize in a complex, fast-paced environment- Ability to gather, interpret and apply a wide range of data- Strong organizational skills- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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The Buy with Prime (BwP) team is seeking a Solution Engineer. The Solution Engineer is a high impact, high visibility technical role leading the integration of the Buy with Prime product with complex eCommerce websites. The Solution Engineer will have a solution mindset and acts as a deep Buy with Prime product expert. They work directly with the customer to troubleshoot issues that are preventing the customer from BwP launch and accelerate resolution by providing a creative solution. The Solution Engineer will also build demos, Proof of Concepts & tools that will help adoption and acceleration of the Buy with Prime product.The successful candidate will have a track record of:Managing customer product launches and technical integration;Building relationships by partnering across multiple teams such as sales, account management, product, engineering, and solution architects to successfully launch the customer on Buy with Prime product and features;Owning internal as well as customer-facing operating procedures, with a continuous lens on process improvement;Demonstrating strong customer obsession through driving process improvement and advocating for the customer as part of internal reviews.Key job responsibilities:Troubleshoot and provide solutions to the customers adopting Buy with Prime product features.Integrate Buy with Prime product with complex eCommerce websites and launch Buy with Prime product and features.Optimize the Buy with Prime product on customer eCommerce websites by providing consultative guidance.Build demos, Proof of Concepts & tools that will help adoption and acceleration of the Buy with Prime product.About the team:Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members.Minimum Qualifications:- Knowledge of API-led and event-driven integrations- Strong verbal and written communication skills- Ability to influence others in a collaborative fashion- Strong decision-making skills- Ability to prioritize in a complex, fast-paced environment- Ability to gather, interpret and apply a wide range of data- Strong organizational skills- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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