National Louis University
IT Support Specialist (ITSS) - Adjunct Instructor
National Louis University, Chicago, Illinois, United States, 60290
IT Support Specialist (ITSS) - Adjunct Instructor
ID:
2024-1393Job Locations:
US-IL-ChicagoCategory:
Information Systems/ITPosition Type:
Adjunct FacultyOverview
WHO WE ARE -
National Louis University (NLU), founded in 1886, is a private, non-profit university based in Chicago, IL serving nearly 10,000 students across five colleges. In November 2020, the University launched
Accelerate U
, a new division at the university offering rapid pathways to high-demand skills, post-secondary degrees, and an upwardly-mobile job and career.In the Fall of 2024, Accelerate U will launch a new certificate pathway - The IT Support Specialist (ITSS) Certificate Program. This is a 24-week program designed to support students in becoming CompTIA A+ certified and moving into entry-level IT Helpdesk or Support Specialist full-time jobs. The program consists of five courses, which take place over two 12-week terms. The IT Support Specialist instructor will teach the 4-course ITSS sequence across these two terms:Term 1
ITSS 100: IT Essentials: Hardware and Device Management, 5 QH, 6 WeeksITSS 110: IT Essentials: Networking, Infrastructure and Cloud Computing, 5 QH, 6 WeeksCAR 204 Part 1: My Professional Story, 3 QH, 12 weeks
Term 2
ITSS 200: IT Essentials: Operating System Support & Cybersecurity, 6 WeeksITSS 210: IT Support Specialist Capstone, 5 QH, 6 WeeksCAR 204 Part 2: My Professional Story, 2 QH, 12 weeks
Through the entire program, participants work with a career coach to develop the durable skills needed to be successful in their job including effective problem-solving, collaboration, reliability, confidence, and social awareness.WHO YOU ARE-
You are: Driven to Succeed. You are energetic and passionate about a diverse student body that includes many first-generation students who are new to a college environment. To be successful teaching in this program, you must be committed to excellence in teaching and learning in Higher Education.You will: Offer Best-in-Class Teaching and Learning. You believe that your work has demonstrated your respect for education and the power that it holds. Each term, you will facilitate blended classes that utilize technology and data to drive instruction.You are ready to: Make an Impact. Each and every day, this program changes lives. You want to be a part of that meaningful innovation.Candidates should have experience in teaching IT support courses. This is a part-time adjunct position that requires instructors to collaborate on a regular basis with the support team that surrounds each student. Typically course instruction takes place twice weekly, with one session held virtually one weekday evening and the second session held in-person in Chicago on another weekday evening.Essential Responsibilities
Collaborate to develop an effective student experience for students.Facilitate courses assigned by delivering in-person instruction consisting of weekly lecture (on Zoom) and weekly lab sessions (in-person).Utilize technology-based teaching platforms, including D2L (our LMS) and courseware (i.e., CompTIA, Cengage), to assign and assess student work.Maintain current and active knowledge of best practices in IT support, including customer service skills.Communicate professionally, relate well, and share a passion for college success for diverse learners.Participate in weekly virtual meetings with a Career Coach (who supports learners in the program) and Accelerate U Staff to report student progress and obstacles.Empower students to develop competency by sharing a passion for the subject and the skills.Qualifications
REQUIRED SKILLSTechnology proficient.Excellent facilitation and classroom management skills in both virtual and in-person modalities.Excellent oral and written communication skills.Excellent time management skills.Agility.Ability to work with a highly diverse faculty and student body.Willingness/ability to use data to inform instruction.REQUIRED EXPERIENCE AND/OR EDUCATIONBachelor's degree or higher in information technology or closely related field, or Associate's Degree with CompTIA A+ certification.3-5 years of professional experience in IT support services.2+ years of teaching IT support courses to students of diverse backgrounds (strongly preferred).2+ years of hiring and/or coaching new hires in the field of IT support services (preferred).CompTIA A+ certified or CompTIA A+ certification within 3 months of hire.Experience with online/digital tools for teaching - preferred.Special Instructions
Please Include the following with your Application:Curriculum Vitae, requiredTranscripts (Official or Unofficial)Official Transcripts for all related degrees, licenses/certificates will be required upon hireOptional Additional Attachments:Teaching PhilosophySample SyllabusAdditional Licenses/CertificationsCourse Evaluations
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ID:
2024-1393Job Locations:
US-IL-ChicagoCategory:
Information Systems/ITPosition Type:
Adjunct FacultyOverview
WHO WE ARE -
National Louis University (NLU), founded in 1886, is a private, non-profit university based in Chicago, IL serving nearly 10,000 students across five colleges. In November 2020, the University launched
Accelerate U
, a new division at the university offering rapid pathways to high-demand skills, post-secondary degrees, and an upwardly-mobile job and career.In the Fall of 2024, Accelerate U will launch a new certificate pathway - The IT Support Specialist (ITSS) Certificate Program. This is a 24-week program designed to support students in becoming CompTIA A+ certified and moving into entry-level IT Helpdesk or Support Specialist full-time jobs. The program consists of five courses, which take place over two 12-week terms. The IT Support Specialist instructor will teach the 4-course ITSS sequence across these two terms:Term 1
ITSS 100: IT Essentials: Hardware and Device Management, 5 QH, 6 WeeksITSS 110: IT Essentials: Networking, Infrastructure and Cloud Computing, 5 QH, 6 WeeksCAR 204 Part 1: My Professional Story, 3 QH, 12 weeks
Term 2
ITSS 200: IT Essentials: Operating System Support & Cybersecurity, 6 WeeksITSS 210: IT Support Specialist Capstone, 5 QH, 6 WeeksCAR 204 Part 2: My Professional Story, 2 QH, 12 weeks
Through the entire program, participants work with a career coach to develop the durable skills needed to be successful in their job including effective problem-solving, collaboration, reliability, confidence, and social awareness.WHO YOU ARE-
You are: Driven to Succeed. You are energetic and passionate about a diverse student body that includes many first-generation students who are new to a college environment. To be successful teaching in this program, you must be committed to excellence in teaching and learning in Higher Education.You will: Offer Best-in-Class Teaching and Learning. You believe that your work has demonstrated your respect for education and the power that it holds. Each term, you will facilitate blended classes that utilize technology and data to drive instruction.You are ready to: Make an Impact. Each and every day, this program changes lives. You want to be a part of that meaningful innovation.Candidates should have experience in teaching IT support courses. This is a part-time adjunct position that requires instructors to collaborate on a regular basis with the support team that surrounds each student. Typically course instruction takes place twice weekly, with one session held virtually one weekday evening and the second session held in-person in Chicago on another weekday evening.Essential Responsibilities
Collaborate to develop an effective student experience for students.Facilitate courses assigned by delivering in-person instruction consisting of weekly lecture (on Zoom) and weekly lab sessions (in-person).Utilize technology-based teaching platforms, including D2L (our LMS) and courseware (i.e., CompTIA, Cengage), to assign and assess student work.Maintain current and active knowledge of best practices in IT support, including customer service skills.Communicate professionally, relate well, and share a passion for college success for diverse learners.Participate in weekly virtual meetings with a Career Coach (who supports learners in the program) and Accelerate U Staff to report student progress and obstacles.Empower students to develop competency by sharing a passion for the subject and the skills.Qualifications
REQUIRED SKILLSTechnology proficient.Excellent facilitation and classroom management skills in both virtual and in-person modalities.Excellent oral and written communication skills.Excellent time management skills.Agility.Ability to work with a highly diverse faculty and student body.Willingness/ability to use data to inform instruction.REQUIRED EXPERIENCE AND/OR EDUCATIONBachelor's degree or higher in information technology or closely related field, or Associate's Degree with CompTIA A+ certification.3-5 years of professional experience in IT support services.2+ years of teaching IT support courses to students of diverse backgrounds (strongly preferred).2+ years of hiring and/or coaching new hires in the field of IT support services (preferred).CompTIA A+ certified or CompTIA A+ certification within 3 months of hire.Experience with online/digital tools for teaching - preferred.Special Instructions
Please Include the following with your Application:Curriculum Vitae, requiredTranscripts (Official or Unofficial)Official Transcripts for all related degrees, licenses/certificates will be required upon hireOptional Additional Attachments:Teaching PhilosophySample SyllabusAdditional Licenses/CertificationsCourse Evaluations
#J-18808-Ljbffr