Customer Service Representative

Vaco Phoenix is working with a client in the East Valley who needs several Customer Service Representatives to join their growing team. The Customer Service Representative must have at least one year of call center experience and at least one year in the mortgage/banking/finance industries. These are contract positions paying up to $22/hr and are 100% onsite. The client is interviewing this week!

Responsibilities:

• Serves as the initial point of contact for clients
• Responds to requests for investment, fund, and account information
• Resolves general account issues
• Follows standardized processes to complete monetary and administrative transactions
• Documents and reports client feedback for process improvement efforts

Qualifications:

• Call Center Support (2 years of experience is required)
• Years of experience: 2 years
• Experience level: Entry Level