Director of Audio Visual Services (Sales & Operations)

Royal Productions is seeking a dynamic and experienced Director of Audio Visual to lead one of our hotel's AV Departments. This key leadership role involves overseeing all aspects of AV operations and sales within the hotel, ensuring the seamless execution of events, and managing a talented team of AV technicians. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record in AV sales within the hospitality industry.

Key Responsibilities:

• Leadership & Management: Lead, mentor, and manage a team of AV technicians, fostering a culture of excellence, teamwork, and continuous learning.
• Sales Strategy: Develop and execute a sales strategy to drive AV revenue, including cultivating relationships with clients, event planners, and internal sales teams.
• Client Relations: Act as the primary point of contact for high-profile clients, ensuring their AV needs are met and exceeded. Provide expert consultation during pre-event planning to maximize client satisfaction.
• Operations Management: Oversee the setup, operation, and teardown of AV equipment for all hotel events, ensuring that everything runs smoothly and on time.
• Budget Management: Develop, manage, and monitor the AV department’s budget, ensuring profitability while maintaining high service standards.
• Inventory Control: Oversee the management, maintenance, and upgrading of all AV equipment, ensuring it is always in optimal working condition.
• Quality Assurance: Implement and maintain quality control procedures to ensure all AV services meet the hotel’s high standards.
• Staff Development: Conduct training sessions and provide ongoing professional development opportunities for AV staff to ensure they stay current with industry trends and technologies.
• Safety & Compliance: Ensure all AV setups comply with safety regulations, hotel policies, and industry standards.
• Reporting: Generate and present regular reports on AV sales, operations, and team performance to hotel management.

Qualifications:

• Experience: Minimum of 4 years of experience in AV operations and sales, with at least 2 years in a leadership role within the hospitality industry.
• Technical Expertise: Extensive knowledge of AV technologies, including audio, video, lighting, and control systems, with the ability to troubleshoot and resolve technical issues.
• Sales Acumen: Proven ability to drive sales and increase AV revenue through strategic planning, client engagement, and relationship building.
• Leadership Skills: Strong leadership and team management skills, with a track record of successfully leading and developing a high-performing team.
• Customer Focus: Exceptional customer service skills, with the ability to communicate effectively and build strong relationships with clients and internal stakeholders.
• Budget Management: Experience in managing budgets, including forecasting, expense control, and revenue growth.
• Education: Bachelor’s degree in a related field preferred; equivalent experience will be considered.
• Certifications: AV industry certifications (e.g., CTS, CTS-D, CTS-I) are highly desirable.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan with company match
• Professional development and growth opportunities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Overtime
• Weekends as needed

Work Location: In person