Cognizant
MIM (Major Incident Manager) Member- Onsite
Cognizant, Fort Mill, South Carolina, United States, 29715
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is focused on digital transformation by driving core modernization across layers. We help customers transform infrastructure and workplace to meet the evolving needs of the digital era. Our approach delivers key results by achieving cloud-driven modernization and operational transformation in a secure environment.Role:
MIM (Major Incident Manager) Member
Location:
Fort Mill - SCRoles & Responsibilities :
Superb communication skills, taking calls, involved in all major incidents and driving them to closure.Lead the implementation and management of Change LifeCycle to ensure transitions with minimal disruptions.Supervise the development and integration of AI-enabled chatbots to enhance customer service and operational efficiency.Provide expert support in networking to maintain robust and secure network infrastructure.Manage incident resolution processes for timely and effective problem-solving.Supervise the Service Desk to deliver high-quality support to end-users.Use Service Now for efficient IT service management and workflow automation.Administer Windows systems to ensure optimal performance and security.Collaborate with multi-functional teams to align IT services with business objectives.Analyze system performance to identify areas for improvement and implement necessary changes.Develop and maintain documentation for IT processes and procedures to ensure consistency and compliance.Train and mentor junior team members to build a knowledgeable IT team.Conduct regular audits and assessments to ensure compliance with industry standards.Stay updated with the latest technological advancements to continuously improve IT services.Qualifications
Solid background in Change LifeCycle Management with experience in managing transitions.Expertise in AI-enabled chatbots and their integration into business processes.Extensive knowledge of networking principles and practices.Proficiency in Incident Management and resolving issues promptly.Solid skills in managing Service Desk operations.Proficient in using Service Now for IT services.Experience in coordinating Windows systems.Experience in Asset & Wealth Management is a plus.Excellent problem-solving and analytical skills.Good communication and interpersonal skills.Ability to work effectively in a hybrid work model.Commitment to continuous learning and professional development.Relevant certifications in IT service and related fields.Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan, and eligibility for Cognizant’s discretionary annual incentive program based on performance.Disclaimer!
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is focused on digital transformation by driving core modernization across layers. We help customers transform infrastructure and workplace to meet the evolving needs of the digital era. Our approach delivers key results by achieving cloud-driven modernization and operational transformation in a secure environment.Role:
MIM (Major Incident Manager) Member
Location:
Fort Mill - SCRoles & Responsibilities :
Superb communication skills, taking calls, involved in all major incidents and driving them to closure.Lead the implementation and management of Change LifeCycle to ensure transitions with minimal disruptions.Supervise the development and integration of AI-enabled chatbots to enhance customer service and operational efficiency.Provide expert support in networking to maintain robust and secure network infrastructure.Manage incident resolution processes for timely and effective problem-solving.Supervise the Service Desk to deliver high-quality support to end-users.Use Service Now for efficient IT service management and workflow automation.Administer Windows systems to ensure optimal performance and security.Collaborate with multi-functional teams to align IT services with business objectives.Analyze system performance to identify areas for improvement and implement necessary changes.Develop and maintain documentation for IT processes and procedures to ensure consistency and compliance.Train and mentor junior team members to build a knowledgeable IT team.Conduct regular audits and assessments to ensure compliance with industry standards.Stay updated with the latest technological advancements to continuously improve IT services.Qualifications
Solid background in Change LifeCycle Management with experience in managing transitions.Expertise in AI-enabled chatbots and their integration into business processes.Extensive knowledge of networking principles and practices.Proficiency in Incident Management and resolving issues promptly.Solid skills in managing Service Desk operations.Proficient in using Service Now for IT services.Experience in coordinating Windows systems.Experience in Asset & Wealth Management is a plus.Excellent problem-solving and analytical skills.Good communication and interpersonal skills.Ability to work effectively in a hybrid work model.Commitment to continuous learning and professional development.Relevant certifications in IT service and related fields.Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan, and eligibility for Cognizant’s discretionary annual incentive program based on performance.Disclaimer!
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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