ASPCA
Senior Manager, Volunteers and Foster
ASPCA, Pawling, New York, United States, 12564
Summary:Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Senior Manager, Volunteers & Foster at the ASPCA's new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!The individual in this role is responsible for developing and overseeing the R&R Center's volunteer and foster programs. The Manager, Volunteers and Foster recruits, trains, and continually engages those who donate their time and talent in service of the ASPCA's mission.The successful candidate is an eager community ambassador and has a genuine appreciation for those who choose to help the R&R Center accomplish its goals. The person in this role must be an open and ample communicator who thrives on collaboration and is an adept coach for a people from a variety of backgrounds.Recovery & Rehabilitation Center Overview & Upcoming LaunchThe R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.This position has a target start date of 1/13/2025and is remote until the facility is ready for occupancy in May of 2025, after which it will be an in-person position based in Pawling, NY. This position requires the incumbent to live within a commuting distance to Pawling, NY by May 1, 2025.Responsibilities:Responsibilities include but are not limited to:Volunteer People and Program Management (35%)Develop, implement, and maintain the R&R Center's Volunteer Program
Recruit, train, and engage a talented pool of volunteers from the local community and beyond
Serve as the primary point of contact for volunteers
Arrange and assign volunteer tasks to ensure a meaningful and enjoyable experience that lessens the load for R&R Center staff or increases the R&R Center's capacity
Schedule volunteer shifts to meet the needs of the R&R Center, adapting quickly as the volunteer pool's availability and the Center's needs change
Encourage a sense of belonging and inclusion by working side by side with volunteers on their tasks and by regularly alternating work areas to be present in a variety of their daily tasks
Build trust and open communication between volunteers and staff, directly and immediately addressing conflict as it arises, and ensuring the R&R Center is a welcoming experience for volunteers while also maintaining a high standard of performance and behavior
Provide plentiful training and varied engagement opportunities for volunteers
Actively listen to volunteer suggestions and concerns, responding quickly and meaningfully, and bringing suggestions to relevant teams when appropriate
Monitor and evaluate volunteer performance, providing kind and clear feedback when appropriate
Provide regular training for R&R Center staff to keep them informed of volunteer policies and procedures and to provide guidance for building strong staff-volunteer relationships
Coordinate with the ASPCA's Volunteer & Foster Engagement team as appropriate to share and receive updates, resources, and best practices to support volunteers across the ASCPA
Foster People and Program Management (35%)Develop, implement, and maintain the R&R Center's Foster Program
Recruit, train, and engage an active pool of fosters willing to bring dogs, many with medical and/or behavioral needs, into their homes temporarily
Collaborate with colleagues across all areas of the R&R Center to match animals with appropriate foster homes, based on the foster's capacity and the animals needs
Serve as primary point of contact for foster homes, providing ongoing support
Gather and provide all needed foster supplies so that fosters and the dogs they bring home are set up for success from the outset
Ensure fosters understand and adhere to direction provided by medical and/or behavioral staff
Solicit regular feedback on the medical and behavioral progress of animals in foster, providing guidance or connecting fosters to area expert staff to address any challenges
Monitor dogs' medical needs ensuring all appropriate vaccinations and preventatives are up-to-date, and coordinating with the veterinary team as needed
Facilitate communication between fosters and appropriate staff members to maintain a steady flow of animals into foster homes, and excellent and timely communication around medical and/or behavioral issues
Build trust and open communication between fosters and staff, directly and immediately addressing conflict as it arises, and ensuring the foster experience is positive and meaningful while also maintaining high expectations for adherence to protocols
Coordinate with fosters to collect photos, videos, and additional information for treatment and placement purposes
Provide volunteers and fosters with plentiful opportunities to be mentored, coached, and to train in new skills or interest areas
Administrative and Operational Duties(30%)Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements
Ensure volunteers and fosters understand and adhere to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities
Manage volunteer and foster database, as well as volunteer and foster materials to ensure they are current and available
Gather quantitative and qualitative data to assess the performance of the volunteer and foster programs, and to recommend changes as needed
Prepare and present monthly reports on the performance and achievements of the volunteer and foster program to R&R Center and Rehabilitation Services leadership
Provide ongoing recognition and plan appreciation events for volunteers and fosters
Develop, implement, and maintain a variety of communication avenues to meet the needs of R&R Center volunteers and fosters, keeping them informed and engaged, and with full transparency around euthanasia decisions
Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings
Accurately track and report time worked, time off, and work-related expenses
Responsibly steward R&R Center assets
Core ValuesExemplifies the ASPCA's Core Values :Has
Commitment
and dedication to improving the lives of animals
Demonstrates
Ownership
and feels responsible for outcomes
Believes in
Team
- that we are stronger together
Seeks to
Elevate
others and reimagine what is possible
Focuses on Impact, specifically making change for animals
RequirementsEducation and Work ExperienceHigh School Diploma or GED required, B.S. or B.A. preferred
Minimum of 2 year of management experience
3 years of experience working in an animal shelter, preferably in a hands-on animal care role
Experience overseeing volunteers preferred
CVA (Certified Volunteer Administrator) preferred
Fear Free Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire
Other RequirementsValid driver's license and ability to pass a motor vehicle history check demonstrating safe driving
Ability and willingness to travel up to 10%of the time
Available to work a flexible schedule to meet the needs of the program including days, evenings, weekends, and holidays
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus
Excellent written and oral communication skills
Able to regularly witness animals suffering medically and/or behaviorally
Comfortable with humane euthanasia in theory and in practice
Displays concern for the safety and well-being of self, animals and others, especially under stress
Fosters collaboration by creating strong connections with colleagues at all levels and in all areas
Builds strong work relationships based on trust, respect, and listening to understand
Freely and generously shares knowledge, skills, and expertise with others
Demonstrates genuine interest in the thoughts, ideas, and expertise of others
Proactively problem-solves and takes appropriate initiative to implement solutions
Flexible; can easily adapt to changes and help others do the same
Resilient; bounces back from difficult and disappointing situations quickly
Strong and adaptable people manager
Artfully flexes management and coaching styles to best support diverse individuals
Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected
Ability to set a clear direction and inspire others to work towards shared goals
Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles
Unafraid of hard conversations and approaches them openly, quickly, and kindly
Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships
Values training and education for self and team, ensuring ample access to learning opportunities
Physical RequirementsWork takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible
Ability to sit for extended periods while working at a desk or computer
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies
Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations
Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time
Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects
Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties
Compensation and benefits:Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.The target hiring range for this role is $88,000 - $93,000For more information on our benefits offerings, visit our website.Stay Connected - Join Our Talent CommunityIf you are interested in joining our team but do not see a position listed that fits your experience or interests, please joinourTalent Communityto stay connected to future opportunities with the ASPCA.Qualifications:See above for qualifications details.
Language:English
Education and Work Experience:High School Diploma
Our EEO Policy:The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).About Us:The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.Applicants that are residents of Colorado:
Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.
Recruit, train, and engage a talented pool of volunteers from the local community and beyond
Serve as the primary point of contact for volunteers
Arrange and assign volunteer tasks to ensure a meaningful and enjoyable experience that lessens the load for R&R Center staff or increases the R&R Center's capacity
Schedule volunteer shifts to meet the needs of the R&R Center, adapting quickly as the volunteer pool's availability and the Center's needs change
Encourage a sense of belonging and inclusion by working side by side with volunteers on their tasks and by regularly alternating work areas to be present in a variety of their daily tasks
Build trust and open communication between volunteers and staff, directly and immediately addressing conflict as it arises, and ensuring the R&R Center is a welcoming experience for volunteers while also maintaining a high standard of performance and behavior
Provide plentiful training and varied engagement opportunities for volunteers
Actively listen to volunteer suggestions and concerns, responding quickly and meaningfully, and bringing suggestions to relevant teams when appropriate
Monitor and evaluate volunteer performance, providing kind and clear feedback when appropriate
Provide regular training for R&R Center staff to keep them informed of volunteer policies and procedures and to provide guidance for building strong staff-volunteer relationships
Coordinate with the ASPCA's Volunteer & Foster Engagement team as appropriate to share and receive updates, resources, and best practices to support volunteers across the ASCPA
Foster People and Program Management (35%)Develop, implement, and maintain the R&R Center's Foster Program
Recruit, train, and engage an active pool of fosters willing to bring dogs, many with medical and/or behavioral needs, into their homes temporarily
Collaborate with colleagues across all areas of the R&R Center to match animals with appropriate foster homes, based on the foster's capacity and the animals needs
Serve as primary point of contact for foster homes, providing ongoing support
Gather and provide all needed foster supplies so that fosters and the dogs they bring home are set up for success from the outset
Ensure fosters understand and adhere to direction provided by medical and/or behavioral staff
Solicit regular feedback on the medical and behavioral progress of animals in foster, providing guidance or connecting fosters to area expert staff to address any challenges
Monitor dogs' medical needs ensuring all appropriate vaccinations and preventatives are up-to-date, and coordinating with the veterinary team as needed
Facilitate communication between fosters and appropriate staff members to maintain a steady flow of animals into foster homes, and excellent and timely communication around medical and/or behavioral issues
Build trust and open communication between fosters and staff, directly and immediately addressing conflict as it arises, and ensuring the foster experience is positive and meaningful while also maintaining high expectations for adherence to protocols
Coordinate with fosters to collect photos, videos, and additional information for treatment and placement purposes
Provide volunteers and fosters with plentiful opportunities to be mentored, coached, and to train in new skills or interest areas
Administrative and Operational Duties(30%)Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements
Ensure volunteers and fosters understand and adhere to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities
Manage volunteer and foster database, as well as volunteer and foster materials to ensure they are current and available
Gather quantitative and qualitative data to assess the performance of the volunteer and foster programs, and to recommend changes as needed
Prepare and present monthly reports on the performance and achievements of the volunteer and foster program to R&R Center and Rehabilitation Services leadership
Provide ongoing recognition and plan appreciation events for volunteers and fosters
Develop, implement, and maintain a variety of communication avenues to meet the needs of R&R Center volunteers and fosters, keeping them informed and engaged, and with full transparency around euthanasia decisions
Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings
Accurately track and report time worked, time off, and work-related expenses
Responsibly steward R&R Center assets
Core ValuesExemplifies the ASPCA's Core Values :Has
Commitment
and dedication to improving the lives of animals
Demonstrates
Ownership
and feels responsible for outcomes
Believes in
Team
- that we are stronger together
Seeks to
Elevate
others and reimagine what is possible
Focuses on Impact, specifically making change for animals
RequirementsEducation and Work ExperienceHigh School Diploma or GED required, B.S. or B.A. preferred
Minimum of 2 year of management experience
3 years of experience working in an animal shelter, preferably in a hands-on animal care role
Experience overseeing volunteers preferred
CVA (Certified Volunteer Administrator) preferred
Fear Free Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire
Other RequirementsValid driver's license and ability to pass a motor vehicle history check demonstrating safe driving
Ability and willingness to travel up to 10%of the time
Available to work a flexible schedule to meet the needs of the program including days, evenings, weekends, and holidays
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus
Excellent written and oral communication skills
Able to regularly witness animals suffering medically and/or behaviorally
Comfortable with humane euthanasia in theory and in practice
Displays concern for the safety and well-being of self, animals and others, especially under stress
Fosters collaboration by creating strong connections with colleagues at all levels and in all areas
Builds strong work relationships based on trust, respect, and listening to understand
Freely and generously shares knowledge, skills, and expertise with others
Demonstrates genuine interest in the thoughts, ideas, and expertise of others
Proactively problem-solves and takes appropriate initiative to implement solutions
Flexible; can easily adapt to changes and help others do the same
Resilient; bounces back from difficult and disappointing situations quickly
Strong and adaptable people manager
Artfully flexes management and coaching styles to best support diverse individuals
Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected
Ability to set a clear direction and inspire others to work towards shared goals
Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles
Unafraid of hard conversations and approaches them openly, quickly, and kindly
Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships
Values training and education for self and team, ensuring ample access to learning opportunities
Physical RequirementsWork takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible
Ability to sit for extended periods while working at a desk or computer
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies
Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations
Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time
Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects
Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties
Compensation and benefits:Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.The target hiring range for this role is $88,000 - $93,000For more information on our benefits offerings, visit our website.Stay Connected - Join Our Talent CommunityIf you are interested in joining our team but do not see a position listed that fits your experience or interests, please joinourTalent Communityto stay connected to future opportunities with the ASPCA.Qualifications:See above for qualifications details.
Language:English
Education and Work Experience:High School Diploma
Our EEO Policy:The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).About Us:The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.Applicants that are residents of Colorado:
Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.