Epiq
Office Services Site Manager (Law Firm)
Epiq, San Francisco, California, United States, 94199
It's fun to work at a company where people truly believe in what they are doing!Job Description:The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also be responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.Essential Job ResponsibilitiesServes as the principal liaison between EPIQ, the client’s administration and the site employees.
Provides excellent client white glove customer service to all end-users at the site.
Provides onsite leadership with the Epiq team, and encourages staff development in their careers.
Continuously looks for opportunities to increase the efficiency of our on-site operations.
Seeks opportunities to increase our capabilities and makes recommendations to the key contact.
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client.
Recruits and interviews potential EPIQ candidates for available positions at the site.
Hires, trains, manages, and evaluates all personnel assigned to the site.
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.
Compiles, collects, and reports all data necessary to provide the client with monthly management reports.
Displays high ethical standard, integrity, work ethic, and loyalty.
Qualifications & RequirementsHigh School Diploma or equivalent; Associate Degree preferred.
Previous management experience in a client service oriented field, preferably mail/copy/production.
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints.
Strong initiative required; ability to work independently with minimal direct supervision.
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook.
Ability to walk, bend, kneel, stand or sit for an extended period of time.
The Compensation range for this role is 60,936 to 76,960 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
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Provides excellent client white glove customer service to all end-users at the site.
Provides onsite leadership with the Epiq team, and encourages staff development in their careers.
Continuously looks for opportunities to increase the efficiency of our on-site operations.
Seeks opportunities to increase our capabilities and makes recommendations to the key contact.
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client.
Recruits and interviews potential EPIQ candidates for available positions at the site.
Hires, trains, manages, and evaluates all personnel assigned to the site.
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.
Compiles, collects, and reports all data necessary to provide the client with monthly management reports.
Displays high ethical standard, integrity, work ethic, and loyalty.
Qualifications & RequirementsHigh School Diploma or equivalent; Associate Degree preferred.
Previous management experience in a client service oriented field, preferably mail/copy/production.
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints.
Strong initiative required; ability to work independently with minimal direct supervision.
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook.
Ability to walk, bend, kneel, stand or sit for an extended period of time.
The Compensation range for this role is 60,936 to 76,960 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
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