Robert Bosch Group
Sr. Customer Supply Chain Consultant - Hybrid
Robert Bosch Group, Oakbrook Terrace, Illinois, United States,
Sr. Customer Supply Chain Consultant - Hybrid
Full-timeHybrid Schedule 60/40 - (Work Remote and Onsite)The Sr. Customer Supply Chain Consultant has ownership for securing customer satisfaction by ensuring both operational and logistical excellence for their respective customers in the Automotive Industry. This role will require the customer analyst to communicate and cooperate within a cross-functional environment. The customer analyst should be proactive in establishing relationships with counterparts in Marketing, Sales, IT, Planning Logistics, Physical Logistics, Accounting, and other departments. Furthermore, this associate should take an active role in driving improvement actions within other areas of the business to maintain one-call resolution and exceed customer expectations.This role will require:Development of strong relationships with cross-functional teams including sales, all customer supply chain departments, Bosch warehouses, and external service providers for 'Key Accounts' in the scope of responsibility.Documentation and understanding of the claims/dispute process for NA customers.Support customer service and supply chain teams through data analysis for continuous improvement of internal processes as well as customer alignments and meetings.Develop and drive the analysis and negotiation for customer logistics agreements with respect to key logistics parameters: minimum order quantities, lead-times, order fluctuation terms, and stocking policies.Manage and support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/preparation, and support for management reporting.Minimum Requirements:Bachelor’s Degree or equivalent relevant experience required.2 years of customer service / inside sales / account management experience.Automotive industry experience preferred.Sales and/or logistics planning experience preferred.Should be customer service-oriented and have experience handling customer demands.SAP experience strongly preferred.PIG experience strongly preferred.Project Management Skills preferred.Coremanet Experience preferred.High Proficiency with MS Office including Excel required.Should possess strong analytical and organizational skills.Must be detail-oriented, problem solver, and customer service-oriented.Ability to work in team and one-on-one environments.Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.Comprehensive Benefit Offering – All benefits are effective DAY 1!Life and Supplement LifeLong and Short Term Disability (after 30 days)Paid Time Off & Holidays401K – with generous company matchIn addition to 401K, additional retirement benefit 100% company paidTuition AssistanceAssociate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters, and more.
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Full-timeHybrid Schedule 60/40 - (Work Remote and Onsite)The Sr. Customer Supply Chain Consultant has ownership for securing customer satisfaction by ensuring both operational and logistical excellence for their respective customers in the Automotive Industry. This role will require the customer analyst to communicate and cooperate within a cross-functional environment. The customer analyst should be proactive in establishing relationships with counterparts in Marketing, Sales, IT, Planning Logistics, Physical Logistics, Accounting, and other departments. Furthermore, this associate should take an active role in driving improvement actions within other areas of the business to maintain one-call resolution and exceed customer expectations.This role will require:Development of strong relationships with cross-functional teams including sales, all customer supply chain departments, Bosch warehouses, and external service providers for 'Key Accounts' in the scope of responsibility.Documentation and understanding of the claims/dispute process for NA customers.Support customer service and supply chain teams through data analysis for continuous improvement of internal processes as well as customer alignments and meetings.Develop and drive the analysis and negotiation for customer logistics agreements with respect to key logistics parameters: minimum order quantities, lead-times, order fluctuation terms, and stocking policies.Manage and support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/preparation, and support for management reporting.Minimum Requirements:Bachelor’s Degree or equivalent relevant experience required.2 years of customer service / inside sales / account management experience.Automotive industry experience preferred.Sales and/or logistics planning experience preferred.Should be customer service-oriented and have experience handling customer demands.SAP experience strongly preferred.PIG experience strongly preferred.Project Management Skills preferred.Coremanet Experience preferred.High Proficiency with MS Office including Excel required.Should possess strong analytical and organizational skills.Must be detail-oriented, problem solver, and customer service-oriented.Ability to work in team and one-on-one environments.Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.Comprehensive Benefit Offering – All benefits are effective DAY 1!Life and Supplement LifeLong and Short Term Disability (after 30 days)Paid Time Off & Holidays401K – with generous company matchIn addition to 401K, additional retirement benefit 100% company paidTuition AssistanceAssociate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters, and more.
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