Senior Member Relationship Consultant

Tuesday, October 29, 2024The Senior Member Relationship Consultant (SMRC) delivers excellent member experience by building trusting relationships with consumer and business members, taking a consultative approach, and making relevant recommendations that meet member’s needs. Their primary focus is nurturing member’s relationships and helping them on their life matters financial wellness through outbound business development activities. Their expertise extends to managing lending applications, requiring NMLS certification for this responsibility.ESSENTIAL DUTIES AND RESPONSIBILITIES:Promotion of Credit Union Values: represent the credit union’s values and mission in daily interactions, contributing to a positive organizational culture.Understands the role in sales growth and meets branch-assigned and individual goals.Builds, develops, and expands Member relationships through needs-based assessments to identify and recommend deposit and lending solutions to help Members achieve their financial goals.Meet with members to understand their priorities, advise them on solutions, and provide a forward-looking financial plan.Customized Solutions: Ability to tailor financial products and services to meet the unique needs of each member.Processes new memberships, additional share accounts, savings services, loan requests, and loan fundings as requested by the Member.Loan Origination: Proficiency in guiding members through the loan application process, including personal, auto, and home equity loans.Analyze credit and financial information for processing of loans including secured loans/lines and other credit union products for members to ensure applicable lending policies and procedures are followed.Documentation and Processing: Expertise in preparing and processing loan and deposit documents, ensuring accuracy and completeness.Portfolio Manager: able to outbound call and grow and manage a pipeline of opportunities.Demonstrates and educates alternative channels such as online, mobile, and digital solutions.Cross-Selling: leveraging opportunities to cross-sell other credit union products and services.Participates and help lead product knowledge and sales meetings.Assists with developing and coaching team members skills and knowledge.Comprehensive Product Understanding: proficient knowledge of all credit union products and services, including trusts, loans, mortgages, and insurance services. Have the ability to refer to business partners.Develops strong partnerships with Investment Consultants, Mortgage Loan Officers, and Business Development Officers.Seeks and develops relationships with COI’s in the community for referral opportunities.Perform complex research and customer inquiry resolution, in absence of management.Proactively engage and participate in outreach activities such as going to networking meetings, chamber of commerce events or community functions.Remains current on the HawaiiUSA guidelines, policies, and procedures.Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.Problem Resolution: address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.Ensures confidentiality of all Member and credit union information.Team Collaboration: work collaboratively with other team members to meet daily operational goals and provide consistent member service.Effective Communication: Communicate clearly and effectively, ensuring members understand their transactions and services offered.Trust Building: Establishing and maintaining trust through transparency, integrity, and consistent follow-through.Problem-Solving: Ability to analyze complex financial situations and offer practical, effective solutions.Technology Proficiency: Skilled in using banking software, CRM systems, and digital tools to enhance service delivery and operational efficiency.Adaptability: Ability to adapt to new challenges, banking technologies, and evolving member needs.Continuous Learning: Commitment to ongoing professional development and staying current with industry changes and advancements.Additional job functions: Performs other duties as assigned.EDUCATION:High School Diploma or GED required.EXPERIENCE & SKILLS:3-5 or more years of previous related experience, preferred.Tech Savvy, able to teach Member’s how to use us digitally.Analytical problem-solving skills.Effective written and verbal communication skills.Strong organization and planning skills; ability to prioritize effectively.Ability to work both independently and cohesively with others, fosters team environment.CERTIFICATIONS & QUALIFICATIONS:Notary Public.NMLS.FICA.Certified Credit Union Financial Counselor.MINIMUM PHYSICAL REQUIREMENTS:Sitting for prolonged periods at a desk working on a computer.Standing for prolonged periods of time in a stationary position.Walking on occasion for up to 2 hours per day.Reaching, bending, twisting, turning frequently.Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.BENEFITS AND PAY:The expected pay range for Senior Member Relationship Consultant is $26.20 - $28.43 per hour. We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.Make a difference one life at a time!About Us:HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.Instructions:

Please make sure to fill out all required fields in the application process, making sure to list a minimum of 3 employers unless you have worked for less than 3 employers. For required fields that may not apply to you, enter "N/A". Please also include 3 professional references i.e. individuals who you worked with, ideally supervisors.

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