American Place
Player Services Manager
American Place, Chicago, Illinois, United States,
Under the direction of the Director of Sales & Marketing, the Player Services Manager informs and directs all player services personnel of guest service operations, current programs, promotions, events, and procedures.
Essential Job Functions:
Excellent internal/external guest service;Exhibit all conduct in accordance with Illinois Gaming regulations and American Place policies and procedures, as well as all Federal and State laws and regulations;Manage programs designed to increase the Player Services membership;Handle and maintain monthly/yearly reports on budget, payroll and enrollment;In concurrence with the Director of Sales & Marketing, create all departmental policies and procedures;Interview, hire, train, evaluate, and coach Players Services employees;Promote positive guest/employee relations;Maintain and update all guest service computer functions, promotional events and database;Ensure that the Players Service employees are informed of all Hotel/Casino information which impacts their daily operations;Manage budget; review departmental reports and make evaluations;Oversee and distribute win/loss information for guests according to company policies;Maintain a positive atmosphere of teamwork between Players Services employees and other department employees;Other reasonable duties as assigned.EDUCATION and/or EXPERIENCE:
Bachelor’s Degree in related field is preferred;Excellent verbal communication skills are required;4 years related experience. Previous Players Service Managerial experience preferred.PREFERRED:
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.KNOWLEDGE/SKILLS/ABILITIES:
Must be highly organized and detail-oriented with strong decision-making skills;Ability to thrive in a fast-paced, multi-tasking, hands-on environment;Ability to establish and maintain positive working relationships;Ability to work overtime and irregular hours;Understanding of various telecommunications equipment;May be exposed to casino-related environmental factors such as second-hand smoke, bright lights, and excessive noise;Must be able to stand and walk for extended periods of time. Other physical demands of this job may include but are not limited to; sitting, bending, lifting, reaching, pulling/pushing, kneeling, squatting, and grasping.
#J-18808-Ljbffr
Essential Job Functions:
Excellent internal/external guest service;Exhibit all conduct in accordance with Illinois Gaming regulations and American Place policies and procedures, as well as all Federal and State laws and regulations;Manage programs designed to increase the Player Services membership;Handle and maintain monthly/yearly reports on budget, payroll and enrollment;In concurrence with the Director of Sales & Marketing, create all departmental policies and procedures;Interview, hire, train, evaluate, and coach Players Services employees;Promote positive guest/employee relations;Maintain and update all guest service computer functions, promotional events and database;Ensure that the Players Service employees are informed of all Hotel/Casino information which impacts their daily operations;Manage budget; review departmental reports and make evaluations;Oversee and distribute win/loss information for guests according to company policies;Maintain a positive atmosphere of teamwork between Players Services employees and other department employees;Other reasonable duties as assigned.EDUCATION and/or EXPERIENCE:
Bachelor’s Degree in related field is preferred;Excellent verbal communication skills are required;4 years related experience. Previous Players Service Managerial experience preferred.PREFERRED:
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.KNOWLEDGE/SKILLS/ABILITIES:
Must be highly organized and detail-oriented with strong decision-making skills;Ability to thrive in a fast-paced, multi-tasking, hands-on environment;Ability to establish and maintain positive working relationships;Ability to work overtime and irregular hours;Understanding of various telecommunications equipment;May be exposed to casino-related environmental factors such as second-hand smoke, bright lights, and excessive noise;Must be able to stand and walk for extended periods of time. Other physical demands of this job may include but are not limited to; sitting, bending, lifting, reaching, pulling/pushing, kneeling, squatting, and grasping.
#J-18808-Ljbffr