JobRialto
Helpdesk Administrator
JobRialto, New York, New York, us, 10261
Job Summary
The Helpdesk Admin is responsible for providing first-level technical support to end-users, managing device setup and policies via InTune, and ensuring compliance with organizational standards. This role includes troubleshooting hardware, software, and network issues, managing user access controls, and maintaining software updates across devices to support smooth operations and security.
Key Responsibilities
•Provide first-level technical support to end-users for hardware, software, and network issues, escalating as necessary.
•Create, implement, and manage InTune-based policies for device management, ensuring compliance with security protocols.
•Configure and manage desktops, laptops, mobile devices, and other peripherals, using InTune for provisioning and policy enforcement.
•Set up and manage user accounts, control access, and ensure security best practices are followed.
•Install, configure, and maintain business-critical software on multiple devices, ensuring regular updates and patches.
Required Qualifications
•Experience with InTune for device management and policy enforcement.
•Knowledge of hardware setup, configuration, and troubleshooting.
•Familiarity with user access control and security best practices.
•Strong troubleshooting skills for resolving hardware, software, and network issues.
•Good communication skills for end-user support.
Preferred Qualifications
•Experience in software management, including installation, configuration, and updates across multiple devices.
•Ability to work independently and as part of a team in a fast-paced environment.
•Strong organizational skills with attention to detail.
Education:
Bachelors Degree
The Helpdesk Admin is responsible for providing first-level technical support to end-users, managing device setup and policies via InTune, and ensuring compliance with organizational standards. This role includes troubleshooting hardware, software, and network issues, managing user access controls, and maintaining software updates across devices to support smooth operations and security.
Key Responsibilities
•Provide first-level technical support to end-users for hardware, software, and network issues, escalating as necessary.
•Create, implement, and manage InTune-based policies for device management, ensuring compliance with security protocols.
•Configure and manage desktops, laptops, mobile devices, and other peripherals, using InTune for provisioning and policy enforcement.
•Set up and manage user accounts, control access, and ensure security best practices are followed.
•Install, configure, and maintain business-critical software on multiple devices, ensuring regular updates and patches.
Required Qualifications
•Experience with InTune for device management and policy enforcement.
•Knowledge of hardware setup, configuration, and troubleshooting.
•Familiarity with user access control and security best practices.
•Strong troubleshooting skills for resolving hardware, software, and network issues.
•Good communication skills for end-user support.
Preferred Qualifications
•Experience in software management, including installation, configuration, and updates across multiple devices.
•Ability to work independently and as part of a team in a fast-paced environment.
•Strong organizational skills with attention to detail.
Education:
Bachelors Degree