Prometric
Account Director
Prometric, San Francisco, California, United States, 94199
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Account Director
REPORTS TO: VP, Strategic Accounts
DEPARTMENT: Commercial
LOCATION: U.S. Remote
SALARY RANGE: $140,000
Company
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 160 countries around the world.
A global leader in test development, test delivery, and candidate services, Prometric enables test sponsors worldwide to advance their credentialing programs through test development and delivery solutions that set the standard in quality and service excellence. Prometric offers a comprehensive and reliable approach to advising, developing, managing and delivering programs in an integrated, technology-enabled environment across the world's most secure testing network, including 14,000 locations in more than 180 countries or through the conveniences of online assessment services.
Prometric has nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. In response to Covid-19 and the race to being remote, Prometric is currently leading the transformation from in-center to at-home, remote proctored testing.
Role and Responsibilities
The Prometric Account Director should possess outstanding technology sales experience, honed customer service skills, and a passion for providing innovative business solutions in a variety of settings and inceptions. We value individuals for this role who can both "farm" and "hunt" - who are passionate about growing our existing accounts while identifying roadblocks and obstacles to increasing business with new logos in the tech sector. The ideal fit will be innovative enough diagnose and to suggest tailored solutions to common client problems. Dedication to developing long-term relationships and facilitating smoother connections between our clients and our internal executives is a must.
Manage and grow relationships to drive expansion and renewals across all solutions within assigned technology specific accountsHunt new relationships, identify market opportunities and bring them to closeGenerate demand by assisting clients to identify current needs, and then effectively articulate how Prometric can add value through our services and solutionsMeet or exceed annual sales quotaCollaborate with Implementation Managers, Overlay Specialists, CSMs and other internal resourcesMinimize churn and maximize retention in assigned accountsDrive client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the renewal agreement for each clientUse Prometric's sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecastBuild trust and long-term relationships by developing client advocates and coaches who support Prometric.Professional Qualifications
BA/BS Degree from a four-year college or university and 10 years of professional experience in account management / client services with a proven track record expanding client relationshipsProven connections within technology companies that can be leveraged for new sales relationshipsAbility to identify and advance new revenue streams for assigned client portfolioTechnology-Specific Client Management ; improving client relationships to drive sales growth through building trust and manage client expectations and needsAbility to link Prometric service offerings to clients current and future needs as well as differentiate from competitionExperience managing internal SME's for positive outcomesExcellent oral and written communication skills with the ability to succinctly articulate business progress, issues, challenges and resolutions.Contract negotiationPersonal Characteristics
Intellectually curious, with strong business acumen and the ability to understand how to create value for a clientA process minded person. You believe strongly that success starts with a planYou lead by example, ready to dive into the weeds on a client issue -- but able to zoom out and navigate high-level business strategyTakes ownership, in a collaborative and inclusive mannerA strong communicator, able to interact at all levels of an organizationUndeterred and capable of having the tough conversations, both internally with your team and externally with clients
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
JOB TITLE: Account Director
REPORTS TO: VP, Strategic Accounts
DEPARTMENT: Commercial
LOCATION: U.S. Remote
SALARY RANGE: $140,000
Company
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 160 countries around the world.
A global leader in test development, test delivery, and candidate services, Prometric enables test sponsors worldwide to advance their credentialing programs through test development and delivery solutions that set the standard in quality and service excellence. Prometric offers a comprehensive and reliable approach to advising, developing, managing and delivering programs in an integrated, technology-enabled environment across the world's most secure testing network, including 14,000 locations in more than 180 countries or through the conveniences of online assessment services.
Prometric has nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. In response to Covid-19 and the race to being remote, Prometric is currently leading the transformation from in-center to at-home, remote proctored testing.
Role and Responsibilities
The Prometric Account Director should possess outstanding technology sales experience, honed customer service skills, and a passion for providing innovative business solutions in a variety of settings and inceptions. We value individuals for this role who can both "farm" and "hunt" - who are passionate about growing our existing accounts while identifying roadblocks and obstacles to increasing business with new logos in the tech sector. The ideal fit will be innovative enough diagnose and to suggest tailored solutions to common client problems. Dedication to developing long-term relationships and facilitating smoother connections between our clients and our internal executives is a must.
Manage and grow relationships to drive expansion and renewals across all solutions within assigned technology specific accountsHunt new relationships, identify market opportunities and bring them to closeGenerate demand by assisting clients to identify current needs, and then effectively articulate how Prometric can add value through our services and solutionsMeet or exceed annual sales quotaCollaborate with Implementation Managers, Overlay Specialists, CSMs and other internal resourcesMinimize churn and maximize retention in assigned accountsDrive client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the renewal agreement for each clientUse Prometric's sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecastBuild trust and long-term relationships by developing client advocates and coaches who support Prometric.Professional Qualifications
BA/BS Degree from a four-year college or university and 10 years of professional experience in account management / client services with a proven track record expanding client relationshipsProven connections within technology companies that can be leveraged for new sales relationshipsAbility to identify and advance new revenue streams for assigned client portfolioTechnology-Specific Client Management ; improving client relationships to drive sales growth through building trust and manage client expectations and needsAbility to link Prometric service offerings to clients current and future needs as well as differentiate from competitionExperience managing internal SME's for positive outcomesExcellent oral and written communication skills with the ability to succinctly articulate business progress, issues, challenges and resolutions.Contract negotiationPersonal Characteristics
Intellectually curious, with strong business acumen and the ability to understand how to create value for a clientA process minded person. You believe strongly that success starts with a planYou lead by example, ready to dive into the weeds on a client issue -- but able to zoom out and navigate high-level business strategyTakes ownership, in a collaborative and inclusive mannerA strong communicator, able to interact at all levels of an organizationUndeterred and capable of having the tough conversations, both internally with your team and externally with clients
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.