Star Pipe Products
IT Help Desk Support Tier 1
Star Pipe Products, Houston, Texas, United States, 77246
Description
Essential FunctionsOrganizes IT support requests and works to resolve issues and answer questions for the end-user.Monitors and reports on the health of the IT environment and escalate issues as appropriate.Duties and Responsibilities
Procures, deploys, maintains, and supports end-user devices and software across local and remote locations.Assists users with printers, tablets, mobile phones, and other peripherals.Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members.Maintains and helps develop the IT customer service process.Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures.Performs after-hours maintenance as needed.Other duties as assignedRequirements
Education/Experience
Required:
Associate's degree in a technical fieldFamiliarity with Microsoft Windows and OfficeExcellent people skillsStrong organizational and problem-solving skillsPreferred:
Bachelor's degreeExperience managing/maintaining desktops, servers, storage systems, server software, and network devicesKnowledge, Skills, Licenses, Certifications, Etc:
Required:
Highly motivated, dynamic, high energy, strong initiative, and a strong drive for successExcellent interpersonal and customer service skillsStrong organizational skills, multitasking skills, and attention to technical detailFlexibility and the ability to learn quicklyExcellent telephone, verbal, and written communication skillsAbility to work as a team or aloneThe ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer servicePreferred:
Industry certificationsExpert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and WindowsKnowledge of basic network routing and switching including VLANsKnowledge of network-related technologies such as DHCP and DNSFamiliarity with remote support tools such as Microsoft Teams, Anydesk, etc.Physical Demands
The ability to sit for extended periods of timeMay require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to timeWork Environment
Office work environmentThis position requires after-hours work
Star Pipe Products is an Equal Opportunity Employer
Essential FunctionsOrganizes IT support requests and works to resolve issues and answer questions for the end-user.Monitors and reports on the health of the IT environment and escalate issues as appropriate.Duties and Responsibilities
Procures, deploys, maintains, and supports end-user devices and software across local and remote locations.Assists users with printers, tablets, mobile phones, and other peripherals.Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members.Maintains and helps develop the IT customer service process.Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures.Performs after-hours maintenance as needed.Other duties as assignedRequirements
Education/Experience
Required:
Associate's degree in a technical fieldFamiliarity with Microsoft Windows and OfficeExcellent people skillsStrong organizational and problem-solving skillsPreferred:
Bachelor's degreeExperience managing/maintaining desktops, servers, storage systems, server software, and network devicesKnowledge, Skills, Licenses, Certifications, Etc:
Required:
Highly motivated, dynamic, high energy, strong initiative, and a strong drive for successExcellent interpersonal and customer service skillsStrong organizational skills, multitasking skills, and attention to technical detailFlexibility and the ability to learn quicklyExcellent telephone, verbal, and written communication skillsAbility to work as a team or aloneThe ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer servicePreferred:
Industry certificationsExpert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and WindowsKnowledge of basic network routing and switching including VLANsKnowledge of network-related technologies such as DHCP and DNSFamiliarity with remote support tools such as Microsoft Teams, Anydesk, etc.Physical Demands
The ability to sit for extended periods of timeMay require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to timeWork Environment
Office work environmentThis position requires after-hours work
Star Pipe Products is an Equal Opportunity Employer