OCI Hospitality
Assistant General Manager - Courtyard by Marriott Harrisonburg, VA
OCI Hospitality, Harrisonburg, Virginia, United States, 22802
Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Property Location: Courtyard by Marriott Harrisonburg, VA
Job Summary
The Assistant General Manager assists in leading and managing various hotel operations including team member staffing and relations, budgeting and financial responsibilities, forecasting, sales and marketing, guest services, facilities management and manager-on-duty oversight. The Assistant General Manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
Oversees all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicableDemonstrates and provides exceptional guest service to all hotel guestsMaintains personal connections with in-house guests and clients in the community to encourage guest loyaltySupervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issuesMaintains knowledge, skills, and abilities needed to perform any position at the hotelUses appropriate selling techniques to maximize revenue and occupancyAssists with various accounting and financial functions including A/P, A/R, billing accounts and department reportingAssists in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective actionAssists in maintaining product and service quality standards by investigating complaints and initiating corrective actionAssists in monitoring and upholding procedures for control of supplies, keys, monies and creditAssists in monitoring and upholding procedures for safety of guests and hotel team membersAssists in inspecting guestrooms to ensure all company and brand cleanliness standards are metMaintains clean and professional appearance of public areas and hotel officeAssists with sales and marketing efforts for the hotelRemains current on industry trends and local market activitiesPerforms additional responsibilities as assigned by leadershipQualifications
College degree or the equivalent in related work experienceThree years of hotel experience with two years in a management positionStrong interpersonal and communication skillsAbility to speak clearly and listen attentivelyStrong organizational skills and attention to detailAbility to handle stressful situations with poise and finesseConduct work-related functions in a professional manner
Property Location: Courtyard by Marriott Harrisonburg, VA
Job Summary
The Assistant General Manager assists in leading and managing various hotel operations including team member staffing and relations, budgeting and financial responsibilities, forecasting, sales and marketing, guest services, facilities management and manager-on-duty oversight. The Assistant General Manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
Oversees all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicableDemonstrates and provides exceptional guest service to all hotel guestsMaintains personal connections with in-house guests and clients in the community to encourage guest loyaltySupervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issuesMaintains knowledge, skills, and abilities needed to perform any position at the hotelUses appropriate selling techniques to maximize revenue and occupancyAssists with various accounting and financial functions including A/P, A/R, billing accounts and department reportingAssists in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective actionAssists in maintaining product and service quality standards by investigating complaints and initiating corrective actionAssists in monitoring and upholding procedures for control of supplies, keys, monies and creditAssists in monitoring and upholding procedures for safety of guests and hotel team membersAssists in inspecting guestrooms to ensure all company and brand cleanliness standards are metMaintains clean and professional appearance of public areas and hotel officeAssists with sales and marketing efforts for the hotelRemains current on industry trends and local market activitiesPerforms additional responsibilities as assigned by leadershipQualifications
College degree or the equivalent in related work experienceThree years of hotel experience with two years in a management positionStrong interpersonal and communication skillsAbility to speak clearly and listen attentivelyStrong organizational skills and attention to detailAbility to handle stressful situations with poise and finesseConduct work-related functions in a professional manner