Proofpoint
Security Solution Engineer
Proofpoint, Scottsdale, Arizona, us, 85261
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.
POSITION SUMMARY
The Security Solution Engineer will be responsible for ensuring success of all Managed Threat customers by effectively providing process management and supporting daily operations with up to date training in all areas relating to email security. Additionally, the Security Solution Engineer will ensure monitoring operations for Email Gateways, TAP, TRAP and other Proofpoint products as needed. Security Solutions Engineer reports to the manager/s of MTPS Delivery Works closely with the managers of MTPS, MTPS Team Leads, and the Threat Strategy Managers to support program strategy and reporting Supports functions of MTPS Engineering Operations Coordinates with Proofpoint’s Threat Intelligence experts to ensure up to date and active threat posture
DUTIES & ESSENTIAL JOB FUNCTIONS
Act as analytical Subject Matter Expert (SME) on Proofpoint’s email security managed service program and best practices
Responds to customer requests for adding new rules, features, policies, routes, etc
Performs briefings on new product versions, features, functionality, providing analytical thought leadership Tests and approves new product versions
Works with Threat Strategy Managers to certify and onboard implemented systems from Professional Services team–owns onboarding acceptance criteria
Assists in handling customer escalations
Monitors cases to ensure that tasks are accurate, viable, and completed within SLO guidelines
Manage team on-call rotation after hours and on weekends, serving as a point of escalation as necessary
Provide flexibility with schedule to cover job requirements
Provide technical and analytical guidance/feedback to team members
Develop and administer training for Center of Excellence members to include custom, industry, and vendor-specific training Provide metrics to management
The SSE I will be responsible for providing optimization recommendations to the MTPS Manager regarding monitoring operations
OTHER FUNCTIONS AND RESPONSIBILITIES
Perform other duties as assigned Assess training needs of the team
Take on-call rotation after hours and on weekends, escalating as necessary
QUALIFICATIONS REQUIRED:
Experience with web/email gateways Background in information security or network security Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or network security experience
Experience and proficiency designing and implementing vendor solutions
Ability to work effectively with team members and clients
Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by colleagues and customers Strong time-management skills PREFERRED:
Regular expression experience Scripting knowledge of Perl, Python, Java, or Bash Vendor certifications in supported products Industry certifications such as CISSP, Network+, Security+, etc.
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-Remote
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 93,730.00 - 147,290.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 74,550.00 - 117,150.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 66,640.00 - 104,720.00 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
To view additional awards, please visit www.proofpoint.com/us/news#awards
Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.
We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.
Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
We're committed to bringing passion and customer focus to the business.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.
POSITION SUMMARY
The Security Solution Engineer will be responsible for ensuring success of all Managed Threat customers by effectively providing process management and supporting daily operations with up to date training in all areas relating to email security. Additionally, the Security Solution Engineer will ensure monitoring operations for Email Gateways, TAP, TRAP and other Proofpoint products as needed. Security Solutions Engineer reports to the manager/s of MTPS Delivery Works closely with the managers of MTPS, MTPS Team Leads, and the Threat Strategy Managers to support program strategy and reporting Supports functions of MTPS Engineering Operations Coordinates with Proofpoint’s Threat Intelligence experts to ensure up to date and active threat posture
DUTIES & ESSENTIAL JOB FUNCTIONS
Act as analytical Subject Matter Expert (SME) on Proofpoint’s email security managed service program and best practices
Responds to customer requests for adding new rules, features, policies, routes, etc
Performs briefings on new product versions, features, functionality, providing analytical thought leadership Tests and approves new product versions
Works with Threat Strategy Managers to certify and onboard implemented systems from Professional Services team–owns onboarding acceptance criteria
Assists in handling customer escalations
Monitors cases to ensure that tasks are accurate, viable, and completed within SLO guidelines
Manage team on-call rotation after hours and on weekends, serving as a point of escalation as necessary
Provide flexibility with schedule to cover job requirements
Provide technical and analytical guidance/feedback to team members
Develop and administer training for Center of Excellence members to include custom, industry, and vendor-specific training Provide metrics to management
The SSE I will be responsible for providing optimization recommendations to the MTPS Manager regarding monitoring operations
OTHER FUNCTIONS AND RESPONSIBILITIES
Perform other duties as assigned Assess training needs of the team
Take on-call rotation after hours and on weekends, escalating as necessary
QUALIFICATIONS REQUIRED:
Experience with web/email gateways Background in information security or network security Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or network security experience
Experience and proficiency designing and implementing vendor solutions
Ability to work effectively with team members and clients
Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by colleagues and customers Strong time-management skills PREFERRED:
Regular expression experience Scripting knowledge of Perl, Python, Java, or Bash Vendor certifications in supported products Industry certifications such as CISSP, Network+, Security+, etc.
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-Remote
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 93,730.00 - 147,290.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 74,550.00 - 117,150.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 66,640.00 - 104,720.00 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
To view additional awards, please visit www.proofpoint.com/us/news#awards
Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.
We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.
Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.