Cardinal Health
Director, Pharmacy Operations and Account Management
Cardinal Health, Albany, New York, us, 12237
Cardinal Health's Innovative Delivery Solutions (IDS) business helps providers transform hospital pharmacies into a strategic asset – delivering value that supports the patient throughout the continuum of care. The team's mission is to provide exceptional clinical, supply chain, analytics, and operational expertise to improve patient access, increase quality of care and reduce overall costs. From supply chain management solutions to expert consultative services, Cardinal Health Innovative Delivery Solutions provides a highly comprehensive, universal solution for hospital pharmacies.
What Pharmacy Operations and Account Management contributes to Cardinal Health:
Pharmacy Operations and Account Management is responsible for strategic leadership direction, account management, and fiscal performance for assigned customers. Responsible for long-term relationship building and managing the success of the relationships with customers in order to achieve the goals and objectives identified by the customer and Cardinal Health.
Responsibilities:
Directly lead and develop a team of people leaders
Manage and maintain high level relationships within accounts & provide strategic direction within accounts
Communicate capabilities and value proposition of all products and services
Maintain and deepen business relationships to build long term relationships with a goal of becoming a trusted advisor
Understand and communicate the customer perspective
Analyze or review analysis of customer data to identify opportunities to improve profitability and value to the customer
At a renewal opportunity or other significant customer event, take action to renew or revise offerings that maintain or add profitability and customer value
Identify, collect, and act on sales opportunities including those identified at the delivery level
Analyze customer business requirements; prepare and present fast-track proposals
Work with customer to identify requirements for complex/high-risk delivery
Monitor account performance measures; execute changes as necessary and perform scheduled reviews
Develop and manage execution of account plan, including quarterly strategy session with onsite account team. Plan should address actions required in response to projected changes in financial performance
Update account plan to address actions that will increase Pharmacy Solution's profitability and long-term value to the customer
Ensure resolution of invoice issues
Manage business termination including post-mortems and updates to account plan
Continue development/maintenance of the client relationship
Utilize clinical and business resources to develop and direct corrective actions as necessary
Work with Product Manager and field support to acquire and transition staff, systems, or services resources required to deliver on contractual agreements for new business and changes to existing services
Prepare individual and summary budget and forecasts; present to Group VP - Sales & Customer Account Management for approval
Review assigned account P&Ls and summary P&L for period-over-period and actual-over budget results; report on drivers for out-of-tolerance conditions and actions taken
Interview, hire, and supervise Managers
Set performance targets and provide feedback to Managers
Qualifications
:
Bachelors and Advanced degree in related field or equivalent work experience preferred
PharmD or RPh with valid pharmacist licensure in any US state required
Experience in pharmacy operations or related pharmacy background
Experience leading and developing a team of direct reports required, with experience managing other people leaders preferred
Prior experience managing large, complex customer accounts & experience in deal management and proposals
Experience supporting c-suite executives within broad, large customer bases
Influential leadership skills & ability to impact business decisions
Demonstrated strong presentation skills
Innovative & strategic thought leader with strong critical thinking & problem-solving skills
Ability to serve as a leader and strategist capable of growing a business in a highly competitive category
Possess a strong sense of teamwork and collaboration including interacting with professionals at all levels & cross functional teams
Candidate will need to live in region
Ability to travel ~75%
What is expected of you and others at this level:
Provides leadership to managers and experienced professional staff; may also manage front line supervisors
Manages an organizational budget
Develops and implements policies and procedures to achieve organizational goals
Assists in the development of functional strategy
Decisions have an extended impact on work processes, outcomes, and customers
Interacts with internal and/or external leaders, including senior management
Persuades others into agreement in sensitive situations while maintaining positive relationships
Anticipated salary range: $130,100 - $210,315
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/06/2024 *if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal
Opportunity/Affirmative
Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
What Pharmacy Operations and Account Management contributes to Cardinal Health:
Pharmacy Operations and Account Management is responsible for strategic leadership direction, account management, and fiscal performance for assigned customers. Responsible for long-term relationship building and managing the success of the relationships with customers in order to achieve the goals and objectives identified by the customer and Cardinal Health.
Responsibilities:
Directly lead and develop a team of people leaders
Manage and maintain high level relationships within accounts & provide strategic direction within accounts
Communicate capabilities and value proposition of all products and services
Maintain and deepen business relationships to build long term relationships with a goal of becoming a trusted advisor
Understand and communicate the customer perspective
Analyze or review analysis of customer data to identify opportunities to improve profitability and value to the customer
At a renewal opportunity or other significant customer event, take action to renew or revise offerings that maintain or add profitability and customer value
Identify, collect, and act on sales opportunities including those identified at the delivery level
Analyze customer business requirements; prepare and present fast-track proposals
Work with customer to identify requirements for complex/high-risk delivery
Monitor account performance measures; execute changes as necessary and perform scheduled reviews
Develop and manage execution of account plan, including quarterly strategy session with onsite account team. Plan should address actions required in response to projected changes in financial performance
Update account plan to address actions that will increase Pharmacy Solution's profitability and long-term value to the customer
Ensure resolution of invoice issues
Manage business termination including post-mortems and updates to account plan
Continue development/maintenance of the client relationship
Utilize clinical and business resources to develop and direct corrective actions as necessary
Work with Product Manager and field support to acquire and transition staff, systems, or services resources required to deliver on contractual agreements for new business and changes to existing services
Prepare individual and summary budget and forecasts; present to Group VP - Sales & Customer Account Management for approval
Review assigned account P&Ls and summary P&L for period-over-period and actual-over budget results; report on drivers for out-of-tolerance conditions and actions taken
Interview, hire, and supervise Managers
Set performance targets and provide feedback to Managers
Qualifications
:
Bachelors and Advanced degree in related field or equivalent work experience preferred
PharmD or RPh with valid pharmacist licensure in any US state required
Experience in pharmacy operations or related pharmacy background
Experience leading and developing a team of direct reports required, with experience managing other people leaders preferred
Prior experience managing large, complex customer accounts & experience in deal management and proposals
Experience supporting c-suite executives within broad, large customer bases
Influential leadership skills & ability to impact business decisions
Demonstrated strong presentation skills
Innovative & strategic thought leader with strong critical thinking & problem-solving skills
Ability to serve as a leader and strategist capable of growing a business in a highly competitive category
Possess a strong sense of teamwork and collaboration including interacting with professionals at all levels & cross functional teams
Candidate will need to live in region
Ability to travel ~75%
What is expected of you and others at this level:
Provides leadership to managers and experienced professional staff; may also manage front line supervisors
Manages an organizational budget
Develops and implements policies and procedures to achieve organizational goals
Assists in the development of functional strategy
Decisions have an extended impact on work processes, outcomes, and customers
Interacts with internal and/or external leaders, including senior management
Persuades others into agreement in sensitive situations while maintaining positive relationships
Anticipated salary range: $130,100 - $210,315
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/06/2024 *if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal
Opportunity/Affirmative
Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)