Lead Information Technology Specialist

Job Summary:

We are seeking an experienced IT Specialist to join our team and provide comprehensive support across multiple sites. The ideal candidate will have a strong background in IT support, troubleshooting, and systems administration, handling tasks that range from network management to user support. This role requires versatility, strong communication skills, and the ability to address IT needs at all levels of the organization. The IT Specialist will be responsible for ensuring optimal system performance, data security, and user satisfaction across all assigned sites.

Key Responsibilities:

Multi-Site IT Support

• Primary Point of Contact

  Serve as the main IT support resource for assigned sites, providing on-site and remote assistance as needed.

  
  

• Site Visits

  Regularly visit multiple sites to troubleshoot, maintain, and support IT infrastructure.

  
  

• User Support

  Provide comprehensive support to users of all levels, including management, field employees, and operations staff.

  
  

Network and Systems Administration

• Network Maintenance

  Configure, maintain, and troubleshoot local area networks (LAN), wireless networks, and virtual private networks (VPNs) to ensure connectivity across all sites.

  
  

• Server Management

  Administer and monitor on-premise and cloud servers, performing routine maintenance, updates, and backups to maximize uptime.

  
  

• Data Security

  Implement and enforce data security policies, ensuring compliance with organizational standards and industry best practices.

  
  

Hardware and Software Support

• Device Management

  Install, configure, and maintain hardware (PCs, laptops, mobile devices, printers, and other peripherals) across multiple locations.

  
  

• Software Support

  Install, configure, and troubleshoot applications and software, assisting end-users with technical issues and ensuring applications run smoothly.

  
  

• Asset Management

  Track and manage IT assets (hardware and software) across sites, ensuring accurate records and regular updates.

  
  

Troubleshooting and Problem Resolution

• Technical Support

  Diagnose and resolve IT-related issues, providing timely solutions for hardware, software, and network problems.

  
  

• Escalation Management

  Recognize and escalate complex issues to higher-level IT staff or third-party vendors as necessary, maintaining strong communication throughout the resolution process.

  
  

• Documentation

  Document troubleshooting steps, issue resolutions, and system changes to support knowledge-sharing and training.

  
  

Project Implementation and Site Upgrades

• Infrastructure Upgrades

  Assist in the planning and execution of IT infrastructure upgrades, installations, and expansions across sites.

  
  

• Project Coordination

  Coordinate with cross-functional teams to ensure projects are completed on time, within budget, and meet organizational standards.

  
  

• Vendor Management

  Work with external vendors and contractors on the delivery and maintenance of hardware and software, and coordinate installation and repair work as needed.

  
  

Qualifications:

Education and Experience

• Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 10+ years of experience in IT support or system administration, ideally in a multi-site or multi-branch environment.

Technical Skills

• Proficiency in Windows and/or Linux server environments

  Experience with Active Directory, Group Policy, DNS, DHCP, and other server-based services.

  
  

• Networking Knowledge

  Solid understanding of networking fundamentals, including TCP/IP, routing, switching, firewall management, and VPNs.

  
  

• Cloud Experience

  Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their management and security practices.

  
  

• Desktop and Mobile Support

  Experience in supporting a range of devices, operating systems, and productivity applications (e.g., Microsoft Office 365).

  
  

• Cybersecurity Awareness

  Knowledge of security protocols, access control, and data protection practices to secure sensitive data and systems.

  
  

Soft Skills

• Excellent Communication

  Ability to clearly explain technical concepts to non-technical users and communicate effectively with team members.

  
  

• Problem-Solving

  Strong analytical and troubleshooting skills with a proactive approach to problem-solving.

  
  

• Time Management

  Ability to prioritize tasks and manage multiple issues simultaneously in a fast-paced environment.

  
  

• Adaptability

  Willingness to adapt to evolving technologies and processes, with a commitment to continuous learning.

  
  

Certifications (Preferred)

• CompTIA A+, CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are a plus.

Working Conditions:

• Travel

  Must be able to travel regularly between sites.

  
  

• Availability

  Ability to provide on-call support as needed and occasional work outside standard hours to minimize disruption during maintenance or upgrades.

  
  

Why Join Us?

• Competitive Salary and Benefits Package
• Professional Development Opportunities and Support for Certifications
• Collaborative Environment with a Strong Focus on Innovation and Efficiency