Apex Systems
Production Support Engineer
Apex Systems, Chandler, Arizona, United States, 85224
Title: Production Support SRELocation: Chandler, AZOnsite/hybrid: 3x weekWeekends/on-call: rotating weekends, once every 8-10 weeksPay:
$56.08 / hourly rate
Position SummaryApplication Production Support for Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool.
The role also includesCapacity and Performance Management.Working with development teams for take-on and training of new services or significant upgrades.Providing support for Audits (internal and external).Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements
Primary SkillCore JavaSecondary SkillXML/XSLTTertiary Skill
Required Skills5+ years of relevant IT experience i.e. Production or Release Support, ITIL, Technical Implementations, or equivalentDemonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peersExcellent written and verbal communication skills (English)Proven knowledge in some/all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.Good knowledge of Middleware components; Message Broker, IBM Websphere MQ, JBoss application server, MuleSoftStrong operating system knowledge in Unix and Windows including strong scripting skillsExperience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution.Knowledge of event driven and schedule driven batch processesExperience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling toolsAbility to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production GovernanceExperience with: troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration periodAbility to work closely with Technology Infrastructure, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restorationExperience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem managementAbility to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issuesWorking on some weekends and bank holidays as part of a 5 day week shift pattern
$56.08 / hourly rate
Position SummaryApplication Production Support for Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool.
The role also includesCapacity and Performance Management.Working with development teams for take-on and training of new services or significant upgrades.Providing support for Audits (internal and external).Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements
Primary SkillCore JavaSecondary SkillXML/XSLTTertiary Skill
Required Skills5+ years of relevant IT experience i.e. Production or Release Support, ITIL, Technical Implementations, or equivalentDemonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peersExcellent written and verbal communication skills (English)Proven knowledge in some/all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.Good knowledge of Middleware components; Message Broker, IBM Websphere MQ, JBoss application server, MuleSoftStrong operating system knowledge in Unix and Windows including strong scripting skillsExperience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution.Knowledge of event driven and schedule driven batch processesExperience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling toolsAbility to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production GovernanceExperience with: troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration periodAbility to work closely with Technology Infrastructure, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restorationExperience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem managementAbility to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issuesWorking on some weekends and bank holidays as part of a 5 day week shift pattern