Apex Systems
Call Center Representative
Apex Systems, San Antonio, Texas, United States, 78201
Call Center Representative ( Job#: 2053127)Client Type: RestaurantDuration: 6-12 + Month ContractLocation: San Antonio, TX (On-site/In-office)Compensation: $17/hr.Hours/ Shift:Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays)6 am - 10 pm (8-hour shift, steady schedule that won’t change frequently)Overtime opportunity available through the end of the year
**If qualified and interested in the position, please reach out to the professional recruiter, Nicole, at nrosipal@apexsystems.com
Position Description:
This position is responsible for providing support to internal employees and managers in a call center environment. You will be required to capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics). This position offers a great opportunity to get a foot in the door; this team is often considered for Desktop conversions and other internal opportunities.
Must Have:Reliability (must be on time and have good attendance)Excellent communication skillsMinimum of 1 year of customer service experienceExperience with ticketing systems (MS Dynamics preferred)Basic knowledge of MS OfficeGeneral computer literacy (professional or personal experience)
Nice to Have:Experience with tech troubleshooting (training will be provided)Previous contact center experience
Interview Process:30-minute Teams interview with video required (with 2 internal employees)1-hour in-person follow-up (30 minutes focused on training, 30 minutes in-depth discussion around expectations)
Note
Candidates with networking/cybersecurity experience are welcome to apply but should understand that this department does not lead down that path, though there is potential to move into other areas.
**If qualified and interested in the position, please reach out to the professional recruiter, Nicole, at nrosipal@apexsystems.com
Position Description:
This position is responsible for providing support to internal employees and managers in a call center environment. You will be required to capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics). This position offers a great opportunity to get a foot in the door; this team is often considered for Desktop conversions and other internal opportunities.
Must Have:Reliability (must be on time and have good attendance)Excellent communication skillsMinimum of 1 year of customer service experienceExperience with ticketing systems (MS Dynamics preferred)Basic knowledge of MS OfficeGeneral computer literacy (professional or personal experience)
Nice to Have:Experience with tech troubleshooting (training will be provided)Previous contact center experience
Interview Process:30-minute Teams interview with video required (with 2 internal employees)1-hour in-person follow-up (30 minutes focused on training, 30 minutes in-depth discussion around expectations)
Note
Candidates with networking/cybersecurity experience are welcome to apply but should understand that this department does not lead down that path, though there is potential to move into other areas.