ConsultUSA
Information Technology Operations Support Analyst
ConsultUSA, Pittsburgh, Pennsylvania, United States, 15201
Description:Our client has an immediate need for an
IT Operations Support Analyst II , who will be responsible for performing various functions such as following and developing operational processes and procedures, ensuring that all IT services are and providing 24x7 helpdesk desk support
Requirements:Experience working in an IT environment with an emphasis on Service Desk and Operations Management1-2 years experience with Control-M or other scheduling packagesExperience with ITIL MethodologiesExperience using a ticketing system/Incident Management SystemA+ certification or equivalentAbility to understand job dependencies, predecessors, and successors and assess the impact of modifications to Control-M schedulesThorough understanding of ITIL ProcessesExperience working with CherwellExperience working with virtual/remote staff membersExperience supporting aspects of a Windows server infrastructure, VMware, Azure, or other cloud environmentsUnderstanding of Network Monitoring Applications (OP5/Nagios)Experience with Active Directory, Unlocking Accounts, Resetting PasswordsExperience working both independently and as part of a project groupCompetence in MS Office, including MSExcel, MSAccess, MSWordITIL certified a plus
Responsibilities:Troubleshooting and resolving remote hardware, software, and network issuesIdentification and triage of indents and requestsDocumenting and engaging on all tickets in Cherwell to maintain a historical record of activityPerforming standard IT Incident, Problem, and Change Management protocolsMonitoring Production Batch (Mainframe and Distributive)Working with teams in an MSP and/or high-volume internal IT support environmentInterpreting system and event messages and alerts via monitoring tools, and software applications, and generating email findings, developing new processes and procedures to enhance operations.Complying with business and disaster recovery runbooksCreating and maintaining accurate documentation/proceduresCommunicating status updates with key stakeholders during major incidentsAnalyzing and providing resolution to complex and dynamic enterprise technology issuesWorking together with vendors to aid repairs of hardwareIdentifying incident trends; recommend and implement improvements to reduce incidents
Why Work for ConsultUSA:ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employeesConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employeesWe will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification examsConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA
How to Apply:To submit your application, please click the
“Apply Now”
button located at the top and bottom of the page.ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.For a complete listing of all ConsultUSA jobs please visit www.consultusa.com
IT Operations Support Analyst II , who will be responsible for performing various functions such as following and developing operational processes and procedures, ensuring that all IT services are and providing 24x7 helpdesk desk support
Requirements:Experience working in an IT environment with an emphasis on Service Desk and Operations Management1-2 years experience with Control-M or other scheduling packagesExperience with ITIL MethodologiesExperience using a ticketing system/Incident Management SystemA+ certification or equivalentAbility to understand job dependencies, predecessors, and successors and assess the impact of modifications to Control-M schedulesThorough understanding of ITIL ProcessesExperience working with CherwellExperience working with virtual/remote staff membersExperience supporting aspects of a Windows server infrastructure, VMware, Azure, or other cloud environmentsUnderstanding of Network Monitoring Applications (OP5/Nagios)Experience with Active Directory, Unlocking Accounts, Resetting PasswordsExperience working both independently and as part of a project groupCompetence in MS Office, including MSExcel, MSAccess, MSWordITIL certified a plus
Responsibilities:Troubleshooting and resolving remote hardware, software, and network issuesIdentification and triage of indents and requestsDocumenting and engaging on all tickets in Cherwell to maintain a historical record of activityPerforming standard IT Incident, Problem, and Change Management protocolsMonitoring Production Batch (Mainframe and Distributive)Working with teams in an MSP and/or high-volume internal IT support environmentInterpreting system and event messages and alerts via monitoring tools, and software applications, and generating email findings, developing new processes and procedures to enhance operations.Complying with business and disaster recovery runbooksCreating and maintaining accurate documentation/proceduresCommunicating status updates with key stakeholders during major incidentsAnalyzing and providing resolution to complex and dynamic enterprise technology issuesWorking together with vendors to aid repairs of hardwareIdentifying incident trends; recommend and implement improvements to reduce incidents
Why Work for ConsultUSA:ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employeesConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employeesWe will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification examsConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA
How to Apply:To submit your application, please click the
“Apply Now”
button located at the top and bottom of the page.ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.For a complete listing of all ConsultUSA jobs please visit www.consultusa.com