Texas Pipe Family of Companies
Claims Manager
Texas Pipe Family of Companies, Houston, Texas, us, 77001
Senior Claims Manager
The Claims Manager is responsible for the oversight of all claim processing and management activities for the corporate Risk Management Department. This position directs the Property, Casualty, and Workers Compensation insurance programs while providing guidance and support to ensure timely, accurate, and efficient claim processing.
Essential Duties and Responsibilities:Oversee disputes and related claims, including but not limited to auto, general liability, workers compensationDevelop and implement corporate claims, insurance and risk policies, programs and services; ensures efficient and effective use of resources; manage process and performance to obtain optimal outcomes involving claimManage and ensure claims are reported in timely manner to applicable insurance carriers, and delegate or prepare claim documentation and report claim directly to applicable insurance carriers as applicableEngage with Operations, Safety, and Legal teams to ensure initial investigation is conducted and documented via written report; determine and immediately assign third-party incident investigator as necessaryParticipate in crisis response team activities; provide guidance on steps to strategically manage crisis and claim processesCreate and control files for all claims records and documentationManage payments to relevant party/parties, per standard operating procedures for each claim typeAnalyze loss data for claim settlement and reserves and make recommendations to senior leadership; ensure claim loss reserve performance and practices are accurate, consistent and timelyPrepare periodic reports, such as loss or benchmark reports, as directed using data management systemsManage the legal strategy and documents produced for litigation and mediation statements for assigned claimsAttend trials, mediations, and arbitrations for assigned claims, as requiredParticipate in and advise on safety, environmental, operations, and/or legal meetingsDeliver timely performance feedback to senior leadership and execute and/or contribute to performance appraisals during annual performance cyclePromote and ensure service excellence internally and through vendor relationshipsResponsible for vendor relationships, including vendor performance managementManagement of risk exposures, insurance submissions and reviewsOther duties and responsibilities as required
Qualifications:BA/BS/BBA preferred (degree in Risk Management & Insurance, Finance, Actuarial Science, or related field a plus)Minimum 10 years of professional insurance claims experience, and in-depth expertise in claims, insurance, coverage, and industry practicesExperience and comprehension of auto, general liability, workers compensation, and employment practices liability claims processes, including most probable outcomes based on facts and jurisdictionSubject matter expert in insurance policies, and claims documents and practicesFamiliar with state and local insurance and claims regulationsRelevant negotiation and influencing skills; process and critical thinking skills with sound judgement decision-makingAnalytical and adept at processing and breaking down data into actionable informationSelf-starter with project management skills and capable of managing concurrent complex projects and tasks successfully to completionInterpersonal and team building skills with ability to work across organizational levels, both internal and externalProfessional written and verbal communication, and effective presentation skillsProficient in computer skills, Microsoft suite of applications, MS Outlook, and insurance-based risk management information systemsDemonstrated ability leading to obtain high quality outcomes with tight time frames and cost-effective use of resourcesDemonstrates integrity and strives for excellence in workKnowledge of transportation and facilities operations and practices
The Claims Manager is responsible for the oversight of all claim processing and management activities for the corporate Risk Management Department. This position directs the Property, Casualty, and Workers Compensation insurance programs while providing guidance and support to ensure timely, accurate, and efficient claim processing.
Essential Duties and Responsibilities:Oversee disputes and related claims, including but not limited to auto, general liability, workers compensationDevelop and implement corporate claims, insurance and risk policies, programs and services; ensures efficient and effective use of resources; manage process and performance to obtain optimal outcomes involving claimManage and ensure claims are reported in timely manner to applicable insurance carriers, and delegate or prepare claim documentation and report claim directly to applicable insurance carriers as applicableEngage with Operations, Safety, and Legal teams to ensure initial investigation is conducted and documented via written report; determine and immediately assign third-party incident investigator as necessaryParticipate in crisis response team activities; provide guidance on steps to strategically manage crisis and claim processesCreate and control files for all claims records and documentationManage payments to relevant party/parties, per standard operating procedures for each claim typeAnalyze loss data for claim settlement and reserves and make recommendations to senior leadership; ensure claim loss reserve performance and practices are accurate, consistent and timelyPrepare periodic reports, such as loss or benchmark reports, as directed using data management systemsManage the legal strategy and documents produced for litigation and mediation statements for assigned claimsAttend trials, mediations, and arbitrations for assigned claims, as requiredParticipate in and advise on safety, environmental, operations, and/or legal meetingsDeliver timely performance feedback to senior leadership and execute and/or contribute to performance appraisals during annual performance cyclePromote and ensure service excellence internally and through vendor relationshipsResponsible for vendor relationships, including vendor performance managementManagement of risk exposures, insurance submissions and reviewsOther duties and responsibilities as required
Qualifications:BA/BS/BBA preferred (degree in Risk Management & Insurance, Finance, Actuarial Science, or related field a plus)Minimum 10 years of professional insurance claims experience, and in-depth expertise in claims, insurance, coverage, and industry practicesExperience and comprehension of auto, general liability, workers compensation, and employment practices liability claims processes, including most probable outcomes based on facts and jurisdictionSubject matter expert in insurance policies, and claims documents and practicesFamiliar with state and local insurance and claims regulationsRelevant negotiation and influencing skills; process and critical thinking skills with sound judgement decision-makingAnalytical and adept at processing and breaking down data into actionable informationSelf-starter with project management skills and capable of managing concurrent complex projects and tasks successfully to completionInterpersonal and team building skills with ability to work across organizational levels, both internal and externalProfessional written and verbal communication, and effective presentation skillsProficient in computer skills, Microsoft suite of applications, MS Outlook, and insurance-based risk management information systemsDemonstrated ability leading to obtain high quality outcomes with tight time frames and cost-effective use of resourcesDemonstrates integrity and strives for excellence in workKnowledge of transportation and facilities operations and practices