HomePro, Inc.
Technical Support Representative
HomePro, Inc., Carrollton, Texas, us, 75011
Welcome to HomePro,
a leader in home technology solutions renowned for delivering superior automation, security, and entertainment services. With our cutting-edge technology and exceptional customer service, we continuously strive to enhance living experiences. Based in Texas, HomePro has upheld its commitment to excellence for over two decades. We are presently seeking a dedicated and tech-savvy
Technical Support Representative
to join our dynamic team.Unlock Your Potential with HomeProSecure full-time employment with a thriving companyCompetitive salary package with growth opportunitiesComprehensive 401K plan with company matchingHealth, dental, and vision insurance availableGenerous Paid Time Off (PTO) and holiday policyExclusive discounts on HomePro products and servicesAccess to our on-site fitness centerKey Responsibilities: Enhance Customer Satisfaction
Technical Troubleshooting:
Provide first-level support to customers by diagnosing and resolving technical issues related to home technology products.
Customer Communication:
Clearly articulate technical solutions to customers and maintain a high standard of customer service through effective communication.
Product Knowledge Mastery:
Maintain an up-to-date understanding of HomePro's product offerings to effectively troubleshoot issues and assist customers.
Documentation and Reporting:
Accurately document customer interactions and technical solutions for future reference and quality improvement.
Team Collaboration:
Work closely with technical and service teams to escalate and resolve complex issues that exceed first-level support capabilities.Qualifications: Skills and ExperiencePrevious experience in a technical support or customer service role, preferably in the technology sectorStrong troubleshooting skills and a solid understanding of home automation systemsExcellent verbal and written communication skillsProficiency with support software and CRM systemsA passion for technology and commitment to exceptional customer serviceA high school diploma is required; additional certifications in IT or related fields are an advantageYour Impact and Growth
Joining HomePro means becoming a crucial part of a team that values your contributions and fosters professional growth. Your efforts will directly enhance the customer experience and uphold our reputation as a leader in home technology solutions.Take the Next Step
Apply now to become a part of HomePro's mission to revolutionize home experiences through top-tier technology solutions. Your role as a Technical Support Representative will be pivotal in nurturing our commitment to customer satisfaction and technical excellence.
Job Type:
Full-time
Discover more about our company and opportunities at HomePro by visiting HomeProTech.com. Embrace the chance to grow with us and make home technology accessible and user-friendly for everyone.
Department Technical Support Role Technical Support Locations Carrollton Hourly salary $20 - $23
a leader in home technology solutions renowned for delivering superior automation, security, and entertainment services. With our cutting-edge technology and exceptional customer service, we continuously strive to enhance living experiences. Based in Texas, HomePro has upheld its commitment to excellence for over two decades. We are presently seeking a dedicated and tech-savvy
Technical Support Representative
to join our dynamic team.Unlock Your Potential with HomeProSecure full-time employment with a thriving companyCompetitive salary package with growth opportunitiesComprehensive 401K plan with company matchingHealth, dental, and vision insurance availableGenerous Paid Time Off (PTO) and holiday policyExclusive discounts on HomePro products and servicesAccess to our on-site fitness centerKey Responsibilities: Enhance Customer Satisfaction
Technical Troubleshooting:
Provide first-level support to customers by diagnosing and resolving technical issues related to home technology products.
Customer Communication:
Clearly articulate technical solutions to customers and maintain a high standard of customer service through effective communication.
Product Knowledge Mastery:
Maintain an up-to-date understanding of HomePro's product offerings to effectively troubleshoot issues and assist customers.
Documentation and Reporting:
Accurately document customer interactions and technical solutions for future reference and quality improvement.
Team Collaboration:
Work closely with technical and service teams to escalate and resolve complex issues that exceed first-level support capabilities.Qualifications: Skills and ExperiencePrevious experience in a technical support or customer service role, preferably in the technology sectorStrong troubleshooting skills and a solid understanding of home automation systemsExcellent verbal and written communication skillsProficiency with support software and CRM systemsA passion for technology and commitment to exceptional customer serviceA high school diploma is required; additional certifications in IT or related fields are an advantageYour Impact and Growth
Joining HomePro means becoming a crucial part of a team that values your contributions and fosters professional growth. Your efforts will directly enhance the customer experience and uphold our reputation as a leader in home technology solutions.Take the Next Step
Apply now to become a part of HomePro's mission to revolutionize home experiences through top-tier technology solutions. Your role as a Technical Support Representative will be pivotal in nurturing our commitment to customer satisfaction and technical excellence.
Job Type:
Full-time
Discover more about our company and opportunities at HomePro by visiting HomeProTech.com. Embrace the chance to grow with us and make home technology accessible and user-friendly for everyone.
Department Technical Support Role Technical Support Locations Carrollton Hourly salary $20 - $23