Steer Health
Help Desk Specialist - Healthcare SaaS
Steer Health, Dallas, Texas, United States, 75215
Steer Health is a high-growth startup redefining the health tech industry. We are on a mission to make healthcare more accessible and efficient through innovative technology solutions. Our team is a dynamic and driven group of individuals, passionate about improving healthcare.
Job Summary
We are looking for a Help desk specialist to provide technical support to Clients in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
Provide first level contact and convey resolutions to customer issuesAddressing tickets via Phone and EmailsExpert with Jira Ticketing ToolProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solving processFollow up with customers, provide feedback and see problems through to resolutionUtilise excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation and closureRecommended procedure modifications or improvements• Preserve and grow your knowledge of help desk procedures, products and services
Excellent in reporting and creating data visualization dashboardsRequirements
Requirements and skills
Proven working experience in providing Help Desk supportBachelor's degree or equivalent work experienceMinimum of 3 years of experience working in Helpdesk/Client facing rolesProficient in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Docs, Sheets, Slides, Calendar).Excellent organizational and time management skills.Strong verbal and written communication skills.Ability to multitask and prioritize in a fast-paced environment.High level of discretion and confidentiality.Strong problem-solving abilities.Ability to work independently and collaboratively in a team.Working knowledge of help desk Healthcare software, SaaS databases and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skills
BS degree in Information Technology, Computer Science or equivalent
Benefits
Benefits
We offer a highly competitive rewards and benefits package
When you join our team, you'll have access to a vast array of benefits to help you live your life well
Job Summary
We are looking for a Help desk specialist to provide technical support to Clients in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
Provide first level contact and convey resolutions to customer issuesAddressing tickets via Phone and EmailsExpert with Jira Ticketing ToolProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solving processFollow up with customers, provide feedback and see problems through to resolutionUtilise excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation and closureRecommended procedure modifications or improvements• Preserve and grow your knowledge of help desk procedures, products and services
Excellent in reporting and creating data visualization dashboardsRequirements
Requirements and skills
Proven working experience in providing Help Desk supportBachelor's degree or equivalent work experienceMinimum of 3 years of experience working in Helpdesk/Client facing rolesProficient in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Docs, Sheets, Slides, Calendar).Excellent organizational and time management skills.Strong verbal and written communication skills.Ability to multitask and prioritize in a fast-paced environment.High level of discretion and confidentiality.Strong problem-solving abilities.Ability to work independently and collaboratively in a team.Working knowledge of help desk Healthcare software, SaaS databases and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skills
BS degree in Information Technology, Computer Science or equivalent
Benefits
Benefits
We offer a highly competitive rewards and benefits package
When you join our team, you'll have access to a vast array of benefits to help you live your life well