Capitol Home Health
IT - Help Desk Specialist
Capitol Home Health, San Antonio, Texas, United States, 78208
WHY JOIN US?
Capitol Home Health is a family-owned and operated healthcare agency that is proud to serve Central Texas. We have offices in Austin, Marble Falls and San Antonio. We have earned the ACHC accreditation, the gold star standard in the healthcare industry, demonstrating that quality patient care is the core value of our agencies!
Best Companies to Work for in Texas
award since 2014! Capitol not only excels in patient care, but also in employee care. Together, we make a difference in our community!
POSITION SUMMARY
The Help Desk Specialist's primary responsibility is to serve as the first line of support for any computer hardware or software related issues. The Help Desk Specialist's is responsible for provide friendly and knowledgeable end-user support for all Capitol Employees on a daily basis.
BENEFITSHealth, Dental, Vision, Short- and Long-Term Disability, Life Insurance and more.Over 20+ Paid Days Off Per year consisting of PTO, sick time, birthday, and HolidaysFully vested 401k with up to 4% company matchPaid Parental leave after year of employmentMileage reimbursement, at full IRS rateAnd more!QUALIFICATIONS
Bachelor's degree in Computer Science, Computer Engineering or related field; or one (1) year of IT related customer service experience.Strong knowledge of Windows 7, 8, 10, Android and iOS operating systems.Strong knowledge of common desktop applications like Microsoft Office 365, web browsers, etc.Professional, courteous, friendly attitude and exception customer service skills.Strong analytical and problem solving skills.Strong technical aptitude, attention to detail, and organizational skills.Access to reliable transportation.ESSENTIAL JOB FUNCTIONS
First line of support for all helpdesk related requests via ticketing system, email, phone or face to face during scheduled hours.Scope of support ranges from troubleshooting computer hardware, peripherals, tablets, smartphones, and VoIP phones to various software applications including Microsoft Office 365, Web Browsers, etc.Utilize remote desktop software to resolve tickets for users in remote locations.Install and set up user hardware and peripheral components such as monitors, keyboards, printers on users' premises.Manage user accounts for cloud systems and MDM systems.Protects the confidentiality of information contained within the information systems through effective user controls, system auditing and direct supervision of information systems operations. Assures that HIPAA security standards are met.Protects organization assets and ensure proper utilization of organization resources by securing software and hardware from unauthorized use or theft, and through the protection of copyright agreements.Coordinates activities with network services and information systems vendors when needed.Travel to remote offices when support is needed off site.Provides updates, status and completion information to manager and/or users, via ticket system, voice mail, and email or in-person communication.Sets up and Introduces devices and applications to new field users during orientation schedule.Performs other duties as assigned.
Capitol Home Health is a family-owned and operated healthcare agency that is proud to serve Central Texas. We have offices in Austin, Marble Falls and San Antonio. We have earned the ACHC accreditation, the gold star standard in the healthcare industry, demonstrating that quality patient care is the core value of our agencies!
Best Companies to Work for in Texas
award since 2014! Capitol not only excels in patient care, but also in employee care. Together, we make a difference in our community!
POSITION SUMMARY
The Help Desk Specialist's primary responsibility is to serve as the first line of support for any computer hardware or software related issues. The Help Desk Specialist's is responsible for provide friendly and knowledgeable end-user support for all Capitol Employees on a daily basis.
BENEFITSHealth, Dental, Vision, Short- and Long-Term Disability, Life Insurance and more.Over 20+ Paid Days Off Per year consisting of PTO, sick time, birthday, and HolidaysFully vested 401k with up to 4% company matchPaid Parental leave after year of employmentMileage reimbursement, at full IRS rateAnd more!QUALIFICATIONS
Bachelor's degree in Computer Science, Computer Engineering or related field; or one (1) year of IT related customer service experience.Strong knowledge of Windows 7, 8, 10, Android and iOS operating systems.Strong knowledge of common desktop applications like Microsoft Office 365, web browsers, etc.Professional, courteous, friendly attitude and exception customer service skills.Strong analytical and problem solving skills.Strong technical aptitude, attention to detail, and organizational skills.Access to reliable transportation.ESSENTIAL JOB FUNCTIONS
First line of support for all helpdesk related requests via ticketing system, email, phone or face to face during scheduled hours.Scope of support ranges from troubleshooting computer hardware, peripherals, tablets, smartphones, and VoIP phones to various software applications including Microsoft Office 365, Web Browsers, etc.Utilize remote desktop software to resolve tickets for users in remote locations.Install and set up user hardware and peripheral components such as monitors, keyboards, printers on users' premises.Manage user accounts for cloud systems and MDM systems.Protects the confidentiality of information contained within the information systems through effective user controls, system auditing and direct supervision of information systems operations. Assures that HIPAA security standards are met.Protects organization assets and ensure proper utilization of organization resources by securing software and hardware from unauthorized use or theft, and through the protection of copyright agreements.Coordinates activities with network services and information systems vendors when needed.Travel to remote offices when support is needed off site.Provides updates, status and completion information to manager and/or users, via ticket system, voice mail, and email or in-person communication.Sets up and Introduces devices and applications to new field users during orientation schedule.Performs other duties as assigned.