Cetera Financial Group
Supervisor, Specialty Operations
Cetera Financial Group, El Segundo, California, United States, 90245
Job Description
Cetera Financial Group is looking for a Advisory Billing Supervisor supporting our Specialty Operations team in El Segundo, CA, who will be responsible for providing back office operational support to these Financial Professionals via our advisory platform systems. This is an exciting role to join our team to lead a team and provide solutions support to multiple advisory programs in a fast-paced environment and world class red-carpet service to our clients.
What you will do:Lead a team that owns the operational process for advisory business regarding billing of our fee based advisory accounts and call support.Ability to tightly manage workflow to ensure accuracy and SLA attainmentWork with our Advisory Platform vendor - Envestnet and Orion and have familiarity of Advisory products.Familiarity with Envestnet, Orion, Netx360, Salesforce, Microsoft Office with a large focus on Excel.Work closely with other teams across the organization to achieve win-win outcomes for our Advisors. This will include Advisory Operations, Supervision/Compliance, technology, Investment Solutions Team, etc.Ability to manage escalated items that need leadership intervention.Capability to exercise discretion and independent judgment by formulating and implementing management policies and operating practices.Participation in projects related to M&A, advisory platform changes/enhancements etc.Provide coaching to associates on processing quality, handling difficult cases, career growth, etc.You will proactively work to identify and resolve potential problems with respect to operational and/or billing issues.You will work to identify efficiencies within the Department's processes and proceduresWhat you need to have:
High School Diploma or GED3+ years of experience working in an operations focused position(s)3+ years of experience working with PCs and Microsoft Office programs with heightened focus on Excel skillsReally catch our eye with:
2+ years of work experience within financial services industry, preferably within a Broker-Dealer or Finance field.FINRA Series 99Bachelor's Degree#LI-HYBRID
About Us
What we give you in return:
Not many teams can say that they support people's dreams coming to life... We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.Easy access to mental health benefits to meet our team members and their families where they are.20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.Paid parental leave to support all team members with birth, adoption, and foster.Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
Cetera Financial Group is looking for a Advisory Billing Supervisor supporting our Specialty Operations team in El Segundo, CA, who will be responsible for providing back office operational support to these Financial Professionals via our advisory platform systems. This is an exciting role to join our team to lead a team and provide solutions support to multiple advisory programs in a fast-paced environment and world class red-carpet service to our clients.
What you will do:Lead a team that owns the operational process for advisory business regarding billing of our fee based advisory accounts and call support.Ability to tightly manage workflow to ensure accuracy and SLA attainmentWork with our Advisory Platform vendor - Envestnet and Orion and have familiarity of Advisory products.Familiarity with Envestnet, Orion, Netx360, Salesforce, Microsoft Office with a large focus on Excel.Work closely with other teams across the organization to achieve win-win outcomes for our Advisors. This will include Advisory Operations, Supervision/Compliance, technology, Investment Solutions Team, etc.Ability to manage escalated items that need leadership intervention.Capability to exercise discretion and independent judgment by formulating and implementing management policies and operating practices.Participation in projects related to M&A, advisory platform changes/enhancements etc.Provide coaching to associates on processing quality, handling difficult cases, career growth, etc.You will proactively work to identify and resolve potential problems with respect to operational and/or billing issues.You will work to identify efficiencies within the Department's processes and proceduresWhat you need to have:
High School Diploma or GED3+ years of experience working in an operations focused position(s)3+ years of experience working with PCs and Microsoft Office programs with heightened focus on Excel skillsReally catch our eye with:
2+ years of work experience within financial services industry, preferably within a Broker-Dealer or Finance field.FINRA Series 99Bachelor's Degree#LI-HYBRID
About Us
What we give you in return:
Not many teams can say that they support people's dreams coming to life... We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.Easy access to mental health benefits to meet our team members and their families where they are.20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.Paid parental leave to support all team members with birth, adoption, and foster.Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.