Generac Power Systems
National Accounts Field Service Manager
Generac Power Systems, Denver, Colorado, United States, 80285
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry. Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.
We are seeking an experienced and dynamic National Accounts Field Service Manager to join our team. The ideal candidate will be responsible for managing and maintaining strong relationships with key national accounts, overseeing the service, maintenance, and technical support of equipment including heaters, Battery Energy Storage Systems (BESS), generators, and light towers. This role requires excellent technical expertise, outstanding organizational skills, and the ability to travel up to 80% of the time to ensure client satisfaction and optimal equipment performance.
This position covers the Westcoast territory, so the ideal candidate will sit in or near Nevada, Arizona, or Colorado
Key Responsibilities:
Account Management:
Serve as the primary point of contact for designated national accounts, building and sustaining strong relationships to ensure client satisfaction and long-term partnerships.
Technical Support & Troubleshooting:
Provide expert-level technical support for heaters, BESS units, generators, and light towers, troubleshooting issues and ensuring that all equipment functions optimally and meets safety and performance standards.
Field Service Coordination:
Plan, organize, and oversee field service activities, coordinating with regional and local service teams to ensure efficient and timely response to customer needs.
Maintenance & Repairs:
Conduct or oversee routine maintenance and repairs on equipment to prevent downtime, ensure efficiency, and extend the lifespan of assets.
Training & Development:
Train and support service technicians and clients on the operation, maintenance, and troubleshooting of the equipment to enhance their skill set and ensure equipment reliability.
Travel:
Willingness to travel up to 80% of the time, managing on-site customer visits, troubleshooting issues, and overseeing field service activities.
Reporting & Documentation:
Maintain detailed records of service activities, customer feedback, and equipment performance to drive continuous improvement and ensure compliance with company policies and industry standards.
Required Qualifications:
Technical Expertise:
Proven experience working with heaters, Battery Energy Storage Systems (BESS), generators, and light towers.
Organizational Skills:
Strong organizational and time-management skills, with the ability to manage multiple accounts and service activities simultaneously.
Travel Readiness:
Comfortable and willing to travel frequently (up to 80%) to meet with clients and manage field service operations across multiple regions.
Relationship-Building Skills:
Proven track record of successful account management and relationship-building with national clients.
Problem-Solving Ability:
Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently and efficiently.
Preferred Qualifications:
Bachelor’s degree in Engineering, Technical Services, or a related field, or equivalent professional experience.
Experience in energy storage, power generation, or related industries.
Great Reasons to work for Generac
Competitive Benefits: Health, Dental, Vision, 401k and many more
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Physical Demands
: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry. Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.
We are seeking an experienced and dynamic National Accounts Field Service Manager to join our team. The ideal candidate will be responsible for managing and maintaining strong relationships with key national accounts, overseeing the service, maintenance, and technical support of equipment including heaters, Battery Energy Storage Systems (BESS), generators, and light towers. This role requires excellent technical expertise, outstanding organizational skills, and the ability to travel up to 80% of the time to ensure client satisfaction and optimal equipment performance.
This position covers the Westcoast territory, so the ideal candidate will sit in or near Nevada, Arizona, or Colorado
Key Responsibilities:
Account Management:
Serve as the primary point of contact for designated national accounts, building and sustaining strong relationships to ensure client satisfaction and long-term partnerships.
Technical Support & Troubleshooting:
Provide expert-level technical support for heaters, BESS units, generators, and light towers, troubleshooting issues and ensuring that all equipment functions optimally and meets safety and performance standards.
Field Service Coordination:
Plan, organize, and oversee field service activities, coordinating with regional and local service teams to ensure efficient and timely response to customer needs.
Maintenance & Repairs:
Conduct or oversee routine maintenance and repairs on equipment to prevent downtime, ensure efficiency, and extend the lifespan of assets.
Training & Development:
Train and support service technicians and clients on the operation, maintenance, and troubleshooting of the equipment to enhance their skill set and ensure equipment reliability.
Travel:
Willingness to travel up to 80% of the time, managing on-site customer visits, troubleshooting issues, and overseeing field service activities.
Reporting & Documentation:
Maintain detailed records of service activities, customer feedback, and equipment performance to drive continuous improvement and ensure compliance with company policies and industry standards.
Required Qualifications:
Technical Expertise:
Proven experience working with heaters, Battery Energy Storage Systems (BESS), generators, and light towers.
Organizational Skills:
Strong organizational and time-management skills, with the ability to manage multiple accounts and service activities simultaneously.
Travel Readiness:
Comfortable and willing to travel frequently (up to 80%) to meet with clients and manage field service operations across multiple regions.
Relationship-Building Skills:
Proven track record of successful account management and relationship-building with national clients.
Problem-Solving Ability:
Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently and efficiently.
Preferred Qualifications:
Bachelor’s degree in Engineering, Technical Services, or a related field, or equivalent professional experience.
Experience in energy storage, power generation, or related industries.
Great Reasons to work for Generac
Competitive Benefits: Health, Dental, Vision, 401k and many more
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Physical Demands
: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.