Tyler Technologies
Senior Technical Services Support Specialist
Tyler Technologies, Frankfort, Kentucky, United States, 40601
Tyler Technologies is looking for a Senior Technical Services Support Specialist at 229 W Main Street, Suite 400, Frankfort, KY 40601 to perform the following job duties:
Documents records all client interactions in client management systems. Maintain responsive correspondence to Tyler client stakeholders. Manage a queue of moderate to high complexity support cases and deliver resolution in accordance with SLA. Work majority of all critical support cases to ensure critical operations for our clients are maintained. Contribute to support documentation library and work with peers to update as necessary. Validate any support trends identified by TSSS and create all documents and communication channels necessary to manage support during that event. Create and deliver system support trainings to be attended by any relevant support teams or client stakeholders. Offer dedicated support to strategic clients to help manage concerns, disaster events or project deadlines. Work with other support teams to resolve issues that span multiple teams and technologies. Work with other STTTS to determine what internal documentation can be published for client consumption. Must work in Frankfort, KY office. Monday, Tuesday and Wednesday each week. May work remotely in same MSA as office on Th and Fri. The position requires a Bachelor's Degree in Computer Science, Business Administration, Management Information System, or a closely related field or foreign equivalent and 2 years of experience work-related experience and experience in ERP solutions, or accounting software; administering Windows and/or Linux systems; Active Directory and other account management tools (ex: Azure, ADFS, etc); FTP/SFTP technologies (ex: Filezilla, WinSCP).
Please send resume to Attn: HR, Tyler Technologies, 229 W Main St, Suite 400 Frankfort, KY 40601 or apply here: .Please refer to #MVQ24 in your cover letter.
#LI-DNI
Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.
LocationFrankfort, Kentucky
Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many .
Taking Care of You & Your FamilyYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .
Documents records all client interactions in client management systems. Maintain responsive correspondence to Tyler client stakeholders. Manage a queue of moderate to high complexity support cases and deliver resolution in accordance with SLA. Work majority of all critical support cases to ensure critical operations for our clients are maintained. Contribute to support documentation library and work with peers to update as necessary. Validate any support trends identified by TSSS and create all documents and communication channels necessary to manage support during that event. Create and deliver system support trainings to be attended by any relevant support teams or client stakeholders. Offer dedicated support to strategic clients to help manage concerns, disaster events or project deadlines. Work with other support teams to resolve issues that span multiple teams and technologies. Work with other STTTS to determine what internal documentation can be published for client consumption. Must work in Frankfort, KY office. Monday, Tuesday and Wednesday each week. May work remotely in same MSA as office on Th and Fri. The position requires a Bachelor's Degree in Computer Science, Business Administration, Management Information System, or a closely related field or foreign equivalent and 2 years of experience work-related experience and experience in ERP solutions, or accounting software; administering Windows and/or Linux systems; Active Directory and other account management tools (ex: Azure, ADFS, etc); FTP/SFTP technologies (ex: Filezilla, WinSCP).
Please send resume to Attn: HR, Tyler Technologies, 229 W Main St, Suite 400 Frankfort, KY 40601 or apply here: .Please refer to #MVQ24 in your cover letter.
#LI-DNI
Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.
LocationFrankfort, Kentucky
Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many .
Taking Care of You & Your FamilyYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .