Senior Implementation Specialist - Wisely Paycard

Are you ready to join a company offering career advancement opportunities throughout your career journey?Well, this may be the role for you. Ready to make your mark?In this role, you will serve as ADP's front-line to provide exceptional on-boarding experiences to clients for the Wisely Pay product.The nature of what you do every day will not change - your #1 goal is to help the implementation team and their clients have a successful implementation of their Wisely Pay product. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting!To thrive in this role, you have to have a way with people that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style should be clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores will make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_VideosPREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:Payroll Experience Proven ability to maintain focus and work effectively with multiple demandsAbility to work as part of a team to accomplish tasksStrong client relationship skillsMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standardsMust be able to recognize basic procedural issues as they arise, then escalate appropriatelyAbility to demonstrate learning agility and critical thinking skillsThe ability to learn and apply basic concepts in new situationsProficiency in the latest web technologies and working knowledge of various operating systemsExcellent analytical skills and time management skillsExcellent Communication skills both verbal and writtenMust be proficient using Microsoft Office