Matic Robots Inc.
Product & Customer Ops Associate
Matic Robots Inc., Mountain View, California, us, 94039
Overview
Matic is bringing families out of the stone age of remarkably dumb disc home robots. Humanity spends ~2.5 trillion hours annually on home chores, worth $25 trillion in wasted economic value at $10/hour. We are on a mission to recapture this time and value with fully autonomous, useful, elegant, and affordable Wall-E-esque home robots that families love and cannot fathom their lives without.Our approachIn 2017, we observed 200+ self-driving car startups and an equal number of industrial robotics startups, but the home autonomy and robotics space had been dramatically overlooked. While AI is becoming more ubiquitous, families are still stuck spending dozens of hours per week on repetitive household chores. At Matic, we're leveraging advanced technology to address this problem.Who we areWe are a consumer robotics product company
solving real customer problems. We start with a problem, think of an elegant solution in the form of robots, and conduct necessary research to build products that just work.About the role
We're looking for a Product Ops Associate to join us as we near the first production launch of our flagship product: a cleaning robot for consumer homes.What you'll doOwn the entire product operations pipeline from the moment the customer places an order to shipping products to onboarding to the successful resolution of all customers' inquiries and issues related to the product.Serve as the primary point of contact for all customer inquiries via email and other communication channels.Champion the product and customer experience within the company, sharing insights from customer interactions with the product to help improve it.Collaborate closely with product, engineering, and marketing teams to resolve customer issues and continually improve support processes.Track and analyze customer support and related product metrics to identify areas for improvement and provide actionable insights.Set up and own the logistics process from the shipment of products, accessories, returns, upgrades, etc.What we look forBachelor's degree; MBA a plus1+ years' experience in a Product Ops role (startup preferred)User-centric, empathetic communication, and a 'get it done' mentalityComfort with fast-paced, startup atmosphereRisk-taking, a propensity for learning, and no fear of failureWe'd love to hear from you if...You love the details and making sure every detail is perfectYou are genuinely motivated to help those around youYou are passionate about learning outside of your normal comfort zonesYou love diagnosing complex technical issuesYou love to question the status quo and solve problems from first principlesYou are excited to do your life's workOur team
Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We’re ultra-hardworking people committed to solving tough problems that save our precious time and energy.ApplyIf you're feeling excited about this opportunity at Matic, then apply, even if you don't feel that you meet every single requirement. We're eager to meet people who are keen to learn and are passionate about what Matic is building.
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Matic is bringing families out of the stone age of remarkably dumb disc home robots. Humanity spends ~2.5 trillion hours annually on home chores, worth $25 trillion in wasted economic value at $10/hour. We are on a mission to recapture this time and value with fully autonomous, useful, elegant, and affordable Wall-E-esque home robots that families love and cannot fathom their lives without.Our approachIn 2017, we observed 200+ self-driving car startups and an equal number of industrial robotics startups, but the home autonomy and robotics space had been dramatically overlooked. While AI is becoming more ubiquitous, families are still stuck spending dozens of hours per week on repetitive household chores. At Matic, we're leveraging advanced technology to address this problem.Who we areWe are a consumer robotics product company
solving real customer problems. We start with a problem, think of an elegant solution in the form of robots, and conduct necessary research to build products that just work.About the role
We're looking for a Product Ops Associate to join us as we near the first production launch of our flagship product: a cleaning robot for consumer homes.What you'll doOwn the entire product operations pipeline from the moment the customer places an order to shipping products to onboarding to the successful resolution of all customers' inquiries and issues related to the product.Serve as the primary point of contact for all customer inquiries via email and other communication channels.Champion the product and customer experience within the company, sharing insights from customer interactions with the product to help improve it.Collaborate closely with product, engineering, and marketing teams to resolve customer issues and continually improve support processes.Track and analyze customer support and related product metrics to identify areas for improvement and provide actionable insights.Set up and own the logistics process from the shipment of products, accessories, returns, upgrades, etc.What we look forBachelor's degree; MBA a plus1+ years' experience in a Product Ops role (startup preferred)User-centric, empathetic communication, and a 'get it done' mentalityComfort with fast-paced, startup atmosphereRisk-taking, a propensity for learning, and no fear of failureWe'd love to hear from you if...You love the details and making sure every detail is perfectYou are genuinely motivated to help those around youYou are passionate about learning outside of your normal comfort zonesYou love diagnosing complex technical issuesYou love to question the status quo and solve problems from first principlesYou are excited to do your life's workOur team
Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We’re ultra-hardworking people committed to solving tough problems that save our precious time and energy.ApplyIf you're feeling excited about this opportunity at Matic, then apply, even if you don't feel that you meet every single requirement. We're eager to meet people who are keen to learn and are passionate about what Matic is building.
#J-18808-Ljbffr