Hyatt Hotels Corporation
Front Desk Supervisor (Weekends Required)
Hyatt Hotels Corporation, Washington, District of Columbia, us, 20022
If you're looking for a career with Hyatt, please click here to view job postings.Summary
Description
We are hiring a Front Desk Supervisor!We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility – this role is perfect for you!Responsibilities:Provide the highest quality of service to the customer at all times.Check guests in and out efficiently and in a friendly manner.Handle guest mail and messages per established procedures.Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.Take reservation requests efficiently.Answer switchboard in accordance with standards of proper telephone etiquette.Block rooms and handle special requests.Monitor room availability and offer AGM and GM assistance in yield management and restrictions.Handle safe deposits by guests per established procedures.Keep lobby and desk area clean and presentable.Have a thorough knowledge of emergency and security procedures.Benefits (Full Time Associates only):We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.Why Concord?Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.Hourly Rate: $20This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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Description
We are hiring a Front Desk Supervisor!We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility – this role is perfect for you!Responsibilities:Provide the highest quality of service to the customer at all times.Check guests in and out efficiently and in a friendly manner.Handle guest mail and messages per established procedures.Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.Take reservation requests efficiently.Answer switchboard in accordance with standards of proper telephone etiquette.Block rooms and handle special requests.Monitor room availability and offer AGM and GM assistance in yield management and restrictions.Handle safe deposits by guests per established procedures.Keep lobby and desk area clean and presentable.Have a thorough knowledge of emergency and security procedures.Benefits (Full Time Associates only):We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.Why Concord?Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.Hourly Rate: $20This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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