Compass Group, North America
Senior Vice President of Operations
Compass Group, North America, Boston, Massachusetts, us, 02298
Compass Group, North America - Senior Vice President of OperationsLocation: Boston, Massachusetts
Other Forms of Compensation: Annual bonus potential
Flik Independent School Dining has been leading the way in transforming private and independent school foodservice across 300 communities for over four decades. Our passionate team of associates is fully committed to delivering exceptional foodservice experiences every single time.
Job Summary:
The Senior Vice President (SVP) will play a pivotal role in leading, managing, and inspiring a team of leaders (4 direct, 325 salaried, and 1,400+ frontline associates) dedicated to ensuring the school communities we serve are safe, happy, and healthy. This leadership role requires a strategic visionary who can foster a culture of excellence while partnering closely with peers and support services to fulfill the FISD mission, achieve Key Performance Indicators, drive community satisfaction, innovation and business growth.
Key Responsibilities:
Lead, manage, and inspire a diverse team of district managers and regional directors of operations to deliver exceptional service within the assigned region.
Cultivate strong relationships with clients at all levels to ensure community satisfaction, achieve budgets, ensure the highest levels of quality and service while delivering relevant value over time.
Communicate regularly with peers to share standard processes, mitigate risks, promote diversity, and strengthen community ties.
Set the tone for the organizational culture in the region by ensuring transparency, people development, safety, accountability, and alignment through regular team interactions.
Collaborate with key partners on both regional and division initiatives to enhance service delivery and customer experience.
Champion talent development within the region through performance evaluations and succession planning.
Make key regional decisions with input from the team, weighing risks and rewards while considering short- and long-term implications.
Own regional financial results and P&L, collaborating with the leadership team to ensure accurate reporting, forecasting, and budgeting.
Ensure compliance with Quality Assurance (QA), policy, and USDA program requirements, completing all required reporting accurately and on time.
Recognize and anticipate marketplace trends, actively participate in partnership meetings, uncover real business needs, and drive retention.
Collaborate with Sales and Retention teams to develop and implement strategies for growth, structure deals, present new business opportunities, build client relationships, and negotiate key contract terms.
Qualifications:
Bachelor’s or master’s degree from an accredited college or university, and/or ten (10+) years of progressive experience in multi-unit foodservice/hospitality management.
Proven experience managing a volume of $200 million or greater with a high degree of complexity.
Strong background in senior leadership roles with expertise in contract and budget management, customer service, people development, food services, and negotiations.
Consistent record of business growth and delivering innovation.
Exceptional client relationship management, influencing, listening, and communication skills (both written and verbal).
Champion of an inclusive mentality; proactive, positive, professional, flexible, and resilient.
Demonstrated initiative, ownership, multi-tasking, prioritization, and organizational skills.
Prior independent school dining and boarding experience a plus.
Proficiency in Microsoft Office.
Apply to Flik today! Flik Independent School Dining is a member of Compass Group USA.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
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Other Forms of Compensation: Annual bonus potential
Flik Independent School Dining has been leading the way in transforming private and independent school foodservice across 300 communities for over four decades. Our passionate team of associates is fully committed to delivering exceptional foodservice experiences every single time.
Job Summary:
The Senior Vice President (SVP) will play a pivotal role in leading, managing, and inspiring a team of leaders (4 direct, 325 salaried, and 1,400+ frontline associates) dedicated to ensuring the school communities we serve are safe, happy, and healthy. This leadership role requires a strategic visionary who can foster a culture of excellence while partnering closely with peers and support services to fulfill the FISD mission, achieve Key Performance Indicators, drive community satisfaction, innovation and business growth.
Key Responsibilities:
Lead, manage, and inspire a diverse team of district managers and regional directors of operations to deliver exceptional service within the assigned region.
Cultivate strong relationships with clients at all levels to ensure community satisfaction, achieve budgets, ensure the highest levels of quality and service while delivering relevant value over time.
Communicate regularly with peers to share standard processes, mitigate risks, promote diversity, and strengthen community ties.
Set the tone for the organizational culture in the region by ensuring transparency, people development, safety, accountability, and alignment through regular team interactions.
Collaborate with key partners on both regional and division initiatives to enhance service delivery and customer experience.
Champion talent development within the region through performance evaluations and succession planning.
Make key regional decisions with input from the team, weighing risks and rewards while considering short- and long-term implications.
Own regional financial results and P&L, collaborating with the leadership team to ensure accurate reporting, forecasting, and budgeting.
Ensure compliance with Quality Assurance (QA), policy, and USDA program requirements, completing all required reporting accurately and on time.
Recognize and anticipate marketplace trends, actively participate in partnership meetings, uncover real business needs, and drive retention.
Collaborate with Sales and Retention teams to develop and implement strategies for growth, structure deals, present new business opportunities, build client relationships, and negotiate key contract terms.
Qualifications:
Bachelor’s or master’s degree from an accredited college or university, and/or ten (10+) years of progressive experience in multi-unit foodservice/hospitality management.
Proven experience managing a volume of $200 million or greater with a high degree of complexity.
Strong background in senior leadership roles with expertise in contract and budget management, customer service, people development, food services, and negotiations.
Consistent record of business growth and delivering innovation.
Exceptional client relationship management, influencing, listening, and communication skills (both written and verbal).
Champion of an inclusive mentality; proactive, positive, professional, flexible, and resilient.
Demonstrated initiative, ownership, multi-tasking, prioritization, and organizational skills.
Prior independent school dining and boarding experience a plus.
Proficiency in Microsoft Office.
Apply to Flik today! Flik Independent School Dining is a member of Compass Group USA.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
#J-18808-Ljbffr