US Tech Solutions
On-Site Field Support Technician
US Tech Solutions, Norfolk, Virginia, United States, 23500
*iOS/MAC Support Experience will be an Advantage.
Essential Job Functions:Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.Assists in instructing customers in the operation and maintenance of systems/equipment.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs analyses and prepares reports on system problem trends and issues.Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.Assists in the design of basic technical programs for projects or enhancements to existing programs.AssisBasic Qualifications:
High school diploma or G.E.D.Two or more years of field support experienceExperience working with the company's hardware, software and equipment productsExperience working with customer technology and support requirementsExperience working with process and/or system design conceptsExperience working with appropriate programming languages, operating systems and softwareExperience working with engineering principles and practicesOther Qualifications :
Interpersonal skills to work with customers and other unit personnelAnalytical and problem solving skillsCommunication skillsTime management and organizational skillsAbility to resolve non-complex hardware and equipment problemsWillingness to travelWork EnvironmentOffice environmentMay require weekend workMay require shift workMay
About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Essential Job Functions:Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.Assists in instructing customers in the operation and maintenance of systems/equipment.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs analyses and prepares reports on system problem trends and issues.Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.Assists in the design of basic technical programs for projects or enhancements to existing programs.AssisBasic Qualifications:
High school diploma or G.E.D.Two or more years of field support experienceExperience working with the company's hardware, software and equipment productsExperience working with customer technology and support requirementsExperience working with process and/or system design conceptsExperience working with appropriate programming languages, operating systems and softwareExperience working with engineering principles and practicesOther Qualifications :
Interpersonal skills to work with customers and other unit personnelAnalytical and problem solving skillsCommunication skillsTime management and organizational skillsAbility to resolve non-complex hardware and equipment problemsWillingness to travelWork EnvironmentOffice environmentMay require weekend workMay require shift workMay
About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.