Technical Customer Success Manager

Xyte is seeking a Customer Success Manager to join our dynamic Customer Success team and be a part of a hyper growth startup company with various growth opportunities.In this role, you'll manage a diverse customer portfolio, driving adoption and onboarding new clients while ensuring seamless implementation and ongoing success with our product. Serving as the primary point of contact, you'll provide Tier 1 support while working closely with our customers to grow their accounts through upsells/cross sells, and collaborate cross-functionally to meet customer needs and identify growth opportunities.Responsibilities:Manage a portfolio of customers, help drive adoption and quantify the value of Xyte.Grow your customers portfolio through upsells and cross sells.Lead the implementation process and ensure successful launches.Build and maintain strong relationships with our customers.Serve as the primary point of contact for customers, providing them with ongoing support and guidance.Collaborate with cross-functional teams, including sales and product development, to ensure customer needs are being met.Identify opportunities for upselling and renewal of contracts.Requirements:2+ years experience in customer-facing roles in global SaaS companies (strong preference for Account Management, Customer Success, Technical Support and Customer Support experience).Experience and familiarity with the AV industry.Strong technical skills and ability to learn new technologies quickly - A Must.Strong understanding of APIs, SaaS architecture and modern technologies.Demonstrated ability to communicate, present and influence at all levels of the organization.Experience in delivering customer-focused solutions based on customer needs.High emotional intelligence and excellent interpersonal skills. The perfect candidate would need to build trust quickly, navigate through challenging conversations comfortably, and maintain strong relationships.Ability to travel 10-20% a year.Ability to work in a hybrid model, 3 days a week from the office in Hoboken, NJ.Ability to work on a flexible schedule when needed.About XyteXyte is an early-stage startup backed by a leading VC. We offer a disruptive, first-of-its-kind suite of cloud-based tools that enables equipment and device manufacturers across different industries to cloudify, service, support and commercialize their connected devices - all in one place.By bridging the gap between devices and the cloud, Xyte’s platform enables manufacturers and their channel partners to leverage the as-a-Service business model and develop sustainable customer relationships.Xyte works with market-leading companies and their diverse ecosystems, including hundreds of thousands of connected devices, helping them unlock new opportunities for growth.Come join us and see what the Xytement is all about!

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