Tesla
Service Manager
Tesla, Raleigh, North Carolina, United States, 27601
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.
Responsibilities
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experienceLead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoringUnderstand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operationsGrasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicableEmbrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindsetAct in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customersRequirements
Bachelor's degree or equivalent experiencePrior leadership experience in a service-focused industry; automotive expertise is not requiredExperience leading teams and managing a diverse group of roles and responsibilitiesStrong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilitiesExperience running complex processes using Lean or other techniquesValid driver's license required
Responsibilities
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experienceLead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoringUnderstand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operationsGrasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicableEmbrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindsetAct in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customersRequirements
Bachelor's degree or equivalent experiencePrior leadership experience in a service-focused industry; automotive expertise is not requiredExperience leading teams and managing a diverse group of roles and responsibilitiesStrong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilitiesExperience running complex processes using Lean or other techniquesValid driver's license required