Hapag-Lloyd AG
Commercial Coordinator, Global Accounts
Hapag-Lloyd AG, Atlanta, Georgia, United States, 30383
About Us
Hapag-Lloyd is a multi-cultural global liner and logistics company with 13,000 employees all over the globe all working together to ensure the flow of goods never stops. What does it mean to join a leading global liner shipping company? It means you'll have access to outstanding technology and challenging job opportunities around the world. It means working for a company that cares about the environment, safety, and quality management. It means we set high standards. That's how we've been setting the benchmark for more than 170 years. Now here's your opportunity to become a part of what we do next!
About the Role
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Commercial Sales, you will drive customer performance, quality and satisfaction. In close alignment with sales execution and the customer service team you will develop true customer understanding and deliver solutions that meet and exceed our customer expectations.
Responsibilities
•Lead the day-to-day commercial activities including customer calls, performance reporting and rate proposals.
•Implement and drive our new core promises aligned to our 2023 Quality Strategy.
•Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution.
•Monitor account performance and prepare actual performance reports allocated through Account Management.
•Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume.
•Communicate relevant service information, market developments and competition activities.
•Prepare rate quotations and coordinate with the Trade Management department for requests for quotes (RFQ's) and new service contract proposals (3rd Party Portals may be applicable).
•Drive Core promises and performance of assigned account base to meet or exceed targeted service levels.
•Onboard quick quotes with account portfolio.
•Initiate waiver requests related to Commercial discrepancies, free time requests.
•Prepare bid packages as required.
•Onboard new contract customers with related stakeholders.
•Align, validate, and audit contract results with Quality team.
•Liaise with internal departments to resolve commercial grievances.
•Support the E-Business department regarding account setup for digitalization requirements.
Qualifications
•Associates Degree or Bachelors Degree and 2 years' work-related experience in the Maritime/Liner Shipping/Transportation Industry.
•Passion for account management and sales including identification, negotiation and issue resolution.
•Results driven and motivated to independently drive solutions that meets our customers' expectations.
•Excellent communication and interpersonal skills to drive positive customer engagement and performance.
•Team player that works well with others to drive success for the customer, team and the organization.
•Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments.
•Clarify shipping terms unique to a location.
•Knowledge of Hapag-Lloyd's shipping routes, ports, equipment, rates and services.
•Ability to use maps, atlases and other geographic reference materials to determine where nearest ports and terminals are to customers.
•Knowledge of the best mode of transportation for ground transport between the customer and terminals.
•Use questioning to identify specific problems and related information.
•Logically determines the approach to solving the immediate problem.
•Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the incumbent is regularly required to sit, talk and hear.The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision.May incur mental stress due to time deadlines. May need to lift to 15 pounds at times.
This job description describes the minimum job requirements.This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position.Incumbents will be expected to follow additional instructions and perform other related duties as required.
Hapag-Lloyd is a multi-cultural global liner and logistics company with 13,000 employees all over the globe all working together to ensure the flow of goods never stops. What does it mean to join a leading global liner shipping company? It means you'll have access to outstanding technology and challenging job opportunities around the world. It means working for a company that cares about the environment, safety, and quality management. It means we set high standards. That's how we've been setting the benchmark for more than 170 years. Now here's your opportunity to become a part of what we do next!
About the Role
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Commercial Sales, you will drive customer performance, quality and satisfaction. In close alignment with sales execution and the customer service team you will develop true customer understanding and deliver solutions that meet and exceed our customer expectations.
Responsibilities
•Lead the day-to-day commercial activities including customer calls, performance reporting and rate proposals.
•Implement and drive our new core promises aligned to our 2023 Quality Strategy.
•Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution.
•Monitor account performance and prepare actual performance reports allocated through Account Management.
•Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume.
•Communicate relevant service information, market developments and competition activities.
•Prepare rate quotations and coordinate with the Trade Management department for requests for quotes (RFQ's) and new service contract proposals (3rd Party Portals may be applicable).
•Drive Core promises and performance of assigned account base to meet or exceed targeted service levels.
•Onboard quick quotes with account portfolio.
•Initiate waiver requests related to Commercial discrepancies, free time requests.
•Prepare bid packages as required.
•Onboard new contract customers with related stakeholders.
•Align, validate, and audit contract results with Quality team.
•Liaise with internal departments to resolve commercial grievances.
•Support the E-Business department regarding account setup for digitalization requirements.
Qualifications
•Associates Degree or Bachelors Degree and 2 years' work-related experience in the Maritime/Liner Shipping/Transportation Industry.
•Passion for account management and sales including identification, negotiation and issue resolution.
•Results driven and motivated to independently drive solutions that meets our customers' expectations.
•Excellent communication and interpersonal skills to drive positive customer engagement and performance.
•Team player that works well with others to drive success for the customer, team and the organization.
•Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments.
•Clarify shipping terms unique to a location.
•Knowledge of Hapag-Lloyd's shipping routes, ports, equipment, rates and services.
•Ability to use maps, atlases and other geographic reference materials to determine where nearest ports and terminals are to customers.
•Knowledge of the best mode of transportation for ground transport between the customer and terminals.
•Use questioning to identify specific problems and related information.
•Logically determines the approach to solving the immediate problem.
•Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the incumbent is regularly required to sit, talk and hear.The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision.May incur mental stress due to time deadlines. May need to lift to 15 pounds at times.
This job description describes the minimum job requirements.This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position.Incumbents will be expected to follow additional instructions and perform other related duties as required.