Nexteer Automotive
IT Technology Bar Co-Op 2024
Nexteer Automotive, Saginaw, Michigan, United States, 48607
The objective of the Student Programs at Nexteer Automotive is to select students with high potential and provide them with "real world" work experiences. Work assignments expose students to many of the company's products, processes, and procedures. Assignments are designed to assimilate acquired classroom education with actual hands-on work experience in a technical environment. In addition, Nexteer Automotive gains the opportunity to find new talent to enhance productivity while providing students exposure to full-time career opportunities.
This position will allow the student to assist our Nexteer business customers in review and resolution of reported technology problems. The student will build computers, document installation and support processes for new software as well as maintain support documentation. We may review low-code software development in the Microsoft 365 (M365) space. There also may be time dedicated to learning the Microsoft Power Platform of tools. In this position, the student will have the opportunity to work with Nexteer management to enhance their leadership skills. The student will also be asked to complete other miscellaneous tasks as they arise.
Primary Job Responsibilities:
Assist supervisor in any administrative work tasksBuild computers with Nexteer OS imageInstall and troubleshoot issues with hardware driversTriage and escalate incidents and service requests within our IT Service Management (ITSM) ServiceNow tool
Follow up and provide feedback on incident progress, pending updates and statuses with our business customersGuide employees through corrective steps to resolve a reported issueIdentify solutions, research answers, and troubleshoot technical issues and questions
Maintain documentation (i.e., knowledge articles, etc.) as needed to keep currentParticipate in on-the-job learning opportunities and building personal networksContinuous improvement and documentation of Technology Bar processes, communications, and practicesCreate new and/or enhance existing computer applications, programs, spreadsheets, databases, etc. to compile information and generate reports as neededQualifications
Process IT interest and knowledgeEnjoys working and providing 1:1 and support with customers (customer service)Solid interpersonal skills including verbal, non-verbal, and effective listeningAbility to problem solve both independently and collaborativelyInterested in desktop hardware, software applications, operating systems, and network connectivitySelf-motivated with the ability to work in a fast-paced environmentMicrosoft Office, Teams, and SharePoint knowledge is a plus, but not requiredRequirements:
Candidate must be attending a 2-year college or 4-year university local to the Saginaw, MI areaCandidate must be pursuing a Bachelor of Science in the field of Information Technology or related disciplineMust be a full-time student (12 or more credits) during Fall and Winter semestersCandidate must have a cumulative 3.0 GPA on 4.0 scaleCandidate must be able to work 20-32 hours per week during Fall and Winter semesters
Up to 40 hours per week during the summer
Candidate must be able to work onsite in Saginaw, MICandidate must have right to work in the US and not require current or future sponsorship
Equal Opportunity Employer Disabled/Minorities/Veterans/Women
VEVRAA Federal Contractor
Nexteer is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.
Accessibility for Applicants with Disabilities:
If you need a reasonable accommodation for the online application process due to a disability please call 1-989-757-5000. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.
This position will allow the student to assist our Nexteer business customers in review and resolution of reported technology problems. The student will build computers, document installation and support processes for new software as well as maintain support documentation. We may review low-code software development in the Microsoft 365 (M365) space. There also may be time dedicated to learning the Microsoft Power Platform of tools. In this position, the student will have the opportunity to work with Nexteer management to enhance their leadership skills. The student will also be asked to complete other miscellaneous tasks as they arise.
Primary Job Responsibilities:
Assist supervisor in any administrative work tasksBuild computers with Nexteer OS imageInstall and troubleshoot issues with hardware driversTriage and escalate incidents and service requests within our IT Service Management (ITSM) ServiceNow tool
Follow up and provide feedback on incident progress, pending updates and statuses with our business customersGuide employees through corrective steps to resolve a reported issueIdentify solutions, research answers, and troubleshoot technical issues and questions
Maintain documentation (i.e., knowledge articles, etc.) as needed to keep currentParticipate in on-the-job learning opportunities and building personal networksContinuous improvement and documentation of Technology Bar processes, communications, and practicesCreate new and/or enhance existing computer applications, programs, spreadsheets, databases, etc. to compile information and generate reports as neededQualifications
Process IT interest and knowledgeEnjoys working and providing 1:1 and support with customers (customer service)Solid interpersonal skills including verbal, non-verbal, and effective listeningAbility to problem solve both independently and collaborativelyInterested in desktop hardware, software applications, operating systems, and network connectivitySelf-motivated with the ability to work in a fast-paced environmentMicrosoft Office, Teams, and SharePoint knowledge is a plus, but not requiredRequirements:
Candidate must be attending a 2-year college or 4-year university local to the Saginaw, MI areaCandidate must be pursuing a Bachelor of Science in the field of Information Technology or related disciplineMust be a full-time student (12 or more credits) during Fall and Winter semestersCandidate must have a cumulative 3.0 GPA on 4.0 scaleCandidate must be able to work 20-32 hours per week during Fall and Winter semesters
Up to 40 hours per week during the summer
Candidate must be able to work onsite in Saginaw, MICandidate must have right to work in the US and not require current or future sponsorship
Equal Opportunity Employer Disabled/Minorities/Veterans/Women
VEVRAA Federal Contractor
Nexteer is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.
Accessibility for Applicants with Disabilities:
If you need a reasonable accommodation for the online application process due to a disability please call 1-989-757-5000. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.