Conversational AI - Tech Lead

Location:4910 Tiedeman Road - Brooklyn, Ohio 44144Own, oversee, and drive the strategy of the development, implementation, assessment, and support of one or more environments, applications, or platforms for KeyBank's Voice and Chat Automation team.ESSENTIAL JOB FUNCTIONSIndependently develops and sets best practices for developing clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer.Creates, reviews, and approves technical documentation, specifications, and project artifacts with engineersServes as the deep technical expert on the team; supports junior engineers and mentors as the go to resource on the team.Evaluates and makes decisions on new technologies and how they fit into the product solutions.Applies, and proactively prepares to ensure, proper security standards for code development are followed.Displays outward thinking, develops strategies for the full software development life-cycle of new and emerging technologies and demonstrates the viability; owns recommended technologies, maintain budget constraints, and ensure communication and awareness of implemented technologyCreates, reviews, and approves technical documentation, specifications, and project artifacts with Sr EngineersRecommends standards and best practices across the entire bank for technology.Define high-level application platform architectural guidelines and articulate reasoning and trade-offs for choices to business ownersDeep understanding of the business; drives, formulates and designs complex solutions to anticipate and meet business needs.REQUIRED QUALIFICATIONSBachelor's degree10 years of related experienceProven experience defining complex technical designs and solutionsLarge-scale development in multi-platform environmentsExperience in application architecture roleExpertise with NodeJS and Event-driven architectureExpertise with KafkaExpertise with systems integration via SOAP & REST services and microservicesExperience with package management tools like Maven and NPM (node package manager)Strong analytical skills with the ability to assess new and unfamiliar issues and work through potential solutions, issues, and risksAbility to work in both a waterfall and agile delivery environmentExcellent interpersonal, networking, communications and organizational skillsPREFERRED QUALIFICATIONSExpertise in architecture and development of Conversational AI applications using Google DialogFlow and Google CCAIWorking knowledge of Genesys Contact Center platforms (PureEngage and/or Genesys Cloud) in delivering Contact Center solutionsWorking knowledge and experience in delivering Agent Assist capabilities using Google CCAIWorking knowledge and experience in delivering Advanced Analytics leveraging Google CloudExperience with Gitlab and GITExperience with GCP, Docker and KubernetesExperience with Redis and Relational Databases (Postgres and Big Query)Experience with Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven DevelopmentExperience with React/Angular/Other JavaScript Frameworks and Bootstrap client-side frameworksExperience with testing tools like CYARA, Junit or SeleniumExperience delivering technology solutions in the Financial IndustryCOMPETENCIESCustomer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Innovation: Knowledge of the value of innovation; ability to create and develop new ideas for answers to work-related problems that improve the performance of the organization.Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.Emerging Technologies: Knowledge of emerging technologies; ability to design, apply and evaluate new information technologies for business environments.Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical applicationSoftware Development: Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.COMPENSATION AND BENEFITSThis position is eligible to earn a base salary in the range of $92,000 to $172,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.Job Posting Expiration Date: 12/04/2024KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.