Navan
Scaled Account Manager
Navan, Austin, Texas, us, 78716
Navan is looking for exceptional Scaled Account Managers to scale our Commercial segment. We are looking for adaptable and strategic AMs to be a part of building this team. As an early member of the team you will have more opportunities to work strategically and collaboratively with other teams than you might in a more traditional role. Our team is passionate about working collaboratively and actioning on our own feedback.
What You'll Do:
Master the Navan value proposition, solutions, and productsEstablish consultative, results-driven relationships with multiple customers swiftlyRespond to customer requests whether they are experiencing a bug or requesting a trainingHelp customers through appropriate escalation steps to other teamsProblem solve for customers by any means necessary and create new processes where necessaryProvide feedback to scaled AM and product teams and think strategically about optimizing our teamMonitor consumption and satisfaction of current accounts; ensure total adoption of Navan to drive revenueHandle customer renewal conversations and potential upsell opportunitiesWhat We're Looking For:
1+ year(s) of working experience within a success/support environmentStrategic:
We are still ironing out our processes and want someone who will speak up if they see a better way to do things. We will listen. Navan is a complex product which requires you to think outside the box to solve problemsStrong communicator:
You'll have to work with many teams, and many customers (some not so happy). You'll have to be empathetic and specific in communicating about different technical issuesOrganized : Able to move quickly through and deliver on multiple tasks and priorities. You will be assigned to 300-500 accountsAdaptable:
You are flexible and patient with the needs of a scaling startup environment. Navan is a larger company but our team is small and changing quicklyCurious:
You are always looking for an opportunity to learn, grow and get to the bottom of a complex customer issueCollaborator:
you enjoy working with others, providing feedback and helping your team streamline their processBachelor's degree preferred but not required
What You'll Do:
Master the Navan value proposition, solutions, and productsEstablish consultative, results-driven relationships with multiple customers swiftlyRespond to customer requests whether they are experiencing a bug or requesting a trainingHelp customers through appropriate escalation steps to other teamsProblem solve for customers by any means necessary and create new processes where necessaryProvide feedback to scaled AM and product teams and think strategically about optimizing our teamMonitor consumption and satisfaction of current accounts; ensure total adoption of Navan to drive revenueHandle customer renewal conversations and potential upsell opportunitiesWhat We're Looking For:
1+ year(s) of working experience within a success/support environmentStrategic:
We are still ironing out our processes and want someone who will speak up if they see a better way to do things. We will listen. Navan is a complex product which requires you to think outside the box to solve problemsStrong communicator:
You'll have to work with many teams, and many customers (some not so happy). You'll have to be empathetic and specific in communicating about different technical issuesOrganized : Able to move quickly through and deliver on multiple tasks and priorities. You will be assigned to 300-500 accountsAdaptable:
You are flexible and patient with the needs of a scaling startup environment. Navan is a larger company but our team is small and changing quicklyCurious:
You are always looking for an opportunity to learn, grow and get to the bottom of a complex customer issueCollaborator:
you enjoy working with others, providing feedback and helping your team streamline their processBachelor's degree preferred but not required