Support Technician - Odessa, TX

Job DescriptionJob Title: Support Technician IJob Summary: As a Support Technician I, you will provide essential day-to-day technical support for end-user hardware and software needs, alongside project-based support in an onsite capacity. You will handle routine technical maintenance and troubleshooting for desktop, laptop, telecom, and network systems, encompassing hardware, application software, operating systems, and connectivity.Key Responsibilities: Provide onsite technical support for end-user devices, including desktops, laptops, telecom, and network systems. Troubleshoot, resolve, and document hardware and software issues. Install, configure, and update end-user desktop and laptop software as required. Prioritize and escalate issues effectively when necessary. Contribute to knowledge-sharing forums to help identify and resolve technical problems. Assist in various phases of support, including coordination, monitoring, tracking, and resolution of issues related to client installations, upgrades, and configurations for software, hardware, and operating systems. And duties as assignedRequirements: Proven experience in a technical support role, with knowledge of desktop, laptop, telecom, and network troubleshooting. Proficiency with common operating systems, application software, and hardware configurations. Strong problem-solving skills and attention to detail. Ability to prioritize tasks and handle multiple issues efficiently. Excellent communication and documentation skills.On-Call Rotation:This role includes participation in an on-call rotation, requiring availability to address technical issues outside regular business hours as scheduled.Work Environment:This is a fully onsite role, and candidates must be available to work in-personCareer Level - IC0ResponsibilitiesAs a member of the Help Desk, provide first-level phone support to internal employees and/or outsourcing customers. Provide information to customers. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.QualificationsDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $16.49 to $31.49 per hour; from $34,300 to $65,500 per annum. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer