City of Coeur d'Alene, ID
IT Technician I
City of Coeur d'Alene, ID, Coeur D Alene, Idaho, United States, 83814
Salary:
$25.13 - $26.39 Hourly
Location :
710 E Mullan Ave. Coeur d'Alene, ID
Job Type:
Full-time
Job Number:
24-00049
Department:
Municipal Services
Opening Date:
11/14/2024
Closing Date:
12/6/2024 5:00 PM Pacific
Job Summary
The City of Coeur d'Alene is looking for an IT Technician I to join our IT team.Closing date for this recruitment is 5pm, December 5, 2024 for the online application and attached resume. This posting may continue beyond initial closing date to an open until filled status if more applications are needed.
The Information Technology (IT) Technician I position performs a variety of technical duties related to the technical and functional installation, maintenance, and support of all hardware, software, VOIP phones, and computer peripherals for the City. The position also assists with installation, maintenance, and troubleshooting for the City's wireless, wide area (WAN) and local area (LAN) computer networks. The position works with system users in various City departments, providing training and assistance. The position requires a variety of technical, professional, and analytical skills to install, maintain, upgrade, troubleshoot, and repair hardware and software. The IT Technician is supervised by the IT Network Systems Administrator, in collaboration with the IT Technician II for daily projects and prioritization of workload, with latitude for independent judgment and initiative. This is an on-call position, responding to emergency situations after normal business hours. An Associate's degree or advanced technical training in computer science is required. Two (2) years of help desk, computer maintenance, or related experience is required and extensive knowledge of personal computer installation and maintenance and network support is required. The position works in a public building environment where the noise level is generally moderate. Some outside field work is required which may include exposure to adverse weather conditions.
Examples of Duties
(illustrative only and may vary by assignment)
Provides training and technical support to all City departments and computer users;Installs, maintains, troubleshoots, repairs, and upgrades desktop PCs, servers, laptops, in-vehicle computers, peripherals, VOIP phones, in-vehicle cellular routers, software, and related equipment in the City inventory;Monitors and maintains system backups, including offsite locations;Plans and performs system upgrades and deployments, tests applications, and builds OS images;Assists with maintaining Active Directory users and groups, file shares, group policies, and printer deployments;Monitors system operations, troubleshoots, and resolves operating problems, including WAN and LAN systems;Monitors equipment life cycles, including purchasing, replacing, surplusing, and recycling;Writes script to automate repeatable tasks, performs software installations, and deploys operating systems;Supports, monitors, and maintains specialized applications and host servers for public safety (police and fire departments);Assists public safety staff with digital media hardware and software;Researches, learns, and maintains proficiency in new systems and equipment being used or that may be acquired by the City;Maintains records, logs, and documentation of work performed;Prepares and presents oral and written reports, as needed;Responds to management's, supervisor's, co-workers' and citizens' questions and comments in a courteous, thorough and timely manner;Performs time management and scheduling functions, meets deadlines, and sets project priorities;Maintains strict confidentiality of all matters;Assists other department and City employees as needed or requested;Performs all work duties and activities in accordance with City policies, procedures, and safety practices.Secondary Duties and Responsibilities:
On call to respond to emergency situations;Retrieves video from camera systems and assists with audio/visual conversions;Assists outside agency with troubleshooting City's evidence database application;Assists with audio/visual setups;Performs other duties as assigned.Minimum Requirements
Associate's degree or advanced technical training in computer science is required; andTwo (2) years' experience in computer maintenance, help desk work, or related work is required; orAn equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered.T he starting wage range for this position is:
$25.13 - $26.39 Hourly. The current maximum for this position is: $35.37 which takes about 6-7 years to reach.Supplemental Information
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty satisfactorily and be successful in the position.Knowledge of:
Methods, materials, tools, and techniques for the installation, configuration, maintenance, troubleshooting, repairing, and upgrading of the desktop PCs, servers, laptops, in-vehicle computers, peripherals, VOIP phones, in-vehicle cellular routers, software, and related equipment in the City inventory;Principles and technology used in computer and network operating and interface systems, specifically systems in use in the City;Methods and techniques of maintaining system security, including virus and malware protection;Operation of standard office equipment;Customer service methods, techniques, and objectives;Public sector, government, or related environment and operations, including general municipal management terminology, codes, acts, and regulations.Skill and Ability to:
Install, maintain, troubleshoot, repair, and upgrade desktop PCs, servers, laptops, in-vehicle computers, peripherals, VOIP phones, in-vehicle cellular routers, software, and related equipment in the City inventory;Analyze issues and problems, research the root cause, and resolve problems;Analyze and resolve operating issues in person, by telephone, and remotely;Monitor and maintain system backups, including offsite locations;Plan and perform system upgrades and deployments and test applications;Monitor equipment life cycles, including purchasing, replacing and recycling;Write script to automate repeatable tasks;Deploy operating systems;Maintain records, logs, and documentation;Provide efficient customer service to users of all ability and skill levels;Operate standard office equipment;Prepare and present technical reports;Establish and maintain effective working relationships with elected officials, co-workers, and the public;Use English and speak clearly for understanding;Listen carefully to, understand, and effectively communicate through verbal, written, and electronic communication channels;Perform duties to supervisor's expectations;Follow verbal and written instructions;Work independently and exercise initiative, with general guidance and supervision;Maintain a professional demeanor at all times;Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;Demonstrate integrity and ingenuity in the performance of assigned tasks and solving problems;Perform all duties in accordance with City policies and procedures with regard for personal safety and that of other employees and the public.Physical Demands & Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, climb and use a ladder, use hands to manipulate and make adjustments to tools used in performing the essential functions of the classification, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone. While performing the duties of this classification, the employee works in a public office environment where the noise level is usually moderate, in field locations with possible exposure to adverse weather conditions, in narrow, tight spaces, and on building rooftops.
The City of Coeur d'Alene offers a very generous benefit package. Below is a brief overall summary of our general benefits. Depending on the position you are applying for, the position may fall under a specific bargaining group and as a result, may have benefits in addition to what is listed below.
Retirement & Investment Plans:PERSI retirement benefits,401k & 457 investment plansMedical
Regence Blue Shield of IdahoEmployee covered 100%, low cost dependent coverageEmployees choosing to waive medical coverage due to other group coverage available, may receive a monthly contribution into their HRA VEBA plan.Dental:
Blue Cross of IdahoWillamette DentalNorthwest Dental Benefits100% employer paid for employee and dependentsLife Insurance and Long Term Disability
Basic life insurance, line of duty death and Long Term Disability, 100% employer paidSupplement life insurance availableHealth Reimbursement Arrangement (HRA) - Pre and post-retirement health reimbursement arrangement. The city makes tax-free contributions into the eligible employee's account on a monthly basis.
Paid Leave:
11 paid holidays8 hours vacation (18 for fire) per month, increasing with years of service10 hours sick (24 for fire) per monthOther Option Benefits:
Employee Assistance Program (EAP) - Comprehensive program that provides counseling for work, family, personal and financial issues. This benefit also has telehealth options.Tuition ReimbursementPre-tax Flexible Spending AccountsAFLAC-Colonial LifeSupplement Life Insurance:
for employee and spouseWellness Benefit
01
Please select your highest completed level of education.
High School diplomaAssociate degreeBachelor degreeMaster degree
02
For this application we require a cover letter as well as resume. Please verify that you have attached a cover letter and resume prior to submitting this application.
YesNo
Required Question
$25.13 - $26.39 Hourly
Location :
710 E Mullan Ave. Coeur d'Alene, ID
Job Type:
Full-time
Job Number:
24-00049
Department:
Municipal Services
Opening Date:
11/14/2024
Closing Date:
12/6/2024 5:00 PM Pacific
Job Summary
The City of Coeur d'Alene is looking for an IT Technician I to join our IT team.Closing date for this recruitment is 5pm, December 5, 2024 for the online application and attached resume. This posting may continue beyond initial closing date to an open until filled status if more applications are needed.
The Information Technology (IT) Technician I position performs a variety of technical duties related to the technical and functional installation, maintenance, and support of all hardware, software, VOIP phones, and computer peripherals for the City. The position also assists with installation, maintenance, and troubleshooting for the City's wireless, wide area (WAN) and local area (LAN) computer networks. The position works with system users in various City departments, providing training and assistance. The position requires a variety of technical, professional, and analytical skills to install, maintain, upgrade, troubleshoot, and repair hardware and software. The IT Technician is supervised by the IT Network Systems Administrator, in collaboration with the IT Technician II for daily projects and prioritization of workload, with latitude for independent judgment and initiative. This is an on-call position, responding to emergency situations after normal business hours. An Associate's degree or advanced technical training in computer science is required. Two (2) years of help desk, computer maintenance, or related experience is required and extensive knowledge of personal computer installation and maintenance and network support is required. The position works in a public building environment where the noise level is generally moderate. Some outside field work is required which may include exposure to adverse weather conditions.
Examples of Duties
(illustrative only and may vary by assignment)
Provides training and technical support to all City departments and computer users;Installs, maintains, troubleshoots, repairs, and upgrades desktop PCs, servers, laptops, in-vehicle computers, peripherals, VOIP phones, in-vehicle cellular routers, software, and related equipment in the City inventory;Monitors and maintains system backups, including offsite locations;Plans and performs system upgrades and deployments, tests applications, and builds OS images;Assists with maintaining Active Directory users and groups, file shares, group policies, and printer deployments;Monitors system operations, troubleshoots, and resolves operating problems, including WAN and LAN systems;Monitors equipment life cycles, including purchasing, replacing, surplusing, and recycling;Writes script to automate repeatable tasks, performs software installations, and deploys operating systems;Supports, monitors, and maintains specialized applications and host servers for public safety (police and fire departments);Assists public safety staff with digital media hardware and software;Researches, learns, and maintains proficiency in new systems and equipment being used or that may be acquired by the City;Maintains records, logs, and documentation of work performed;Prepares and presents oral and written reports, as needed;Responds to management's, supervisor's, co-workers' and citizens' questions and comments in a courteous, thorough and timely manner;Performs time management and scheduling functions, meets deadlines, and sets project priorities;Maintains strict confidentiality of all matters;Assists other department and City employees as needed or requested;Performs all work duties and activities in accordance with City policies, procedures, and safety practices.Secondary Duties and Responsibilities:
On call to respond to emergency situations;Retrieves video from camera systems and assists with audio/visual conversions;Assists outside agency with troubleshooting City's evidence database application;Assists with audio/visual setups;Performs other duties as assigned.Minimum Requirements
Associate's degree or advanced technical training in computer science is required; andTwo (2) years' experience in computer maintenance, help desk work, or related work is required; orAn equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered.T he starting wage range for this position is:
$25.13 - $26.39 Hourly. The current maximum for this position is: $35.37 which takes about 6-7 years to reach.Supplemental Information
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty satisfactorily and be successful in the position.Knowledge of:
Methods, materials, tools, and techniques for the installation, configuration, maintenance, troubleshooting, repairing, and upgrading of the desktop PCs, servers, laptops, in-vehicle computers, peripherals, VOIP phones, in-vehicle cellular routers, software, and related equipment in the City inventory;Principles and technology used in computer and network operating and interface systems, specifically systems in use in the City;Methods and techniques of maintaining system security, including virus and malware protection;Operation of standard office equipment;Customer service methods, techniques, and objectives;Public sector, government, or related environment and operations, including general municipal management terminology, codes, acts, and regulations.Skill and Ability to:
Install, maintain, troubleshoot, repair, and upgrade desktop PCs, servers, laptops, in-vehicle computers, peripherals, VOIP phones, in-vehicle cellular routers, software, and related equipment in the City inventory;Analyze issues and problems, research the root cause, and resolve problems;Analyze and resolve operating issues in person, by telephone, and remotely;Monitor and maintain system backups, including offsite locations;Plan and perform system upgrades and deployments and test applications;Monitor equipment life cycles, including purchasing, replacing and recycling;Write script to automate repeatable tasks;Deploy operating systems;Maintain records, logs, and documentation;Provide efficient customer service to users of all ability and skill levels;Operate standard office equipment;Prepare and present technical reports;Establish and maintain effective working relationships with elected officials, co-workers, and the public;Use English and speak clearly for understanding;Listen carefully to, understand, and effectively communicate through verbal, written, and electronic communication channels;Perform duties to supervisor's expectations;Follow verbal and written instructions;Work independently and exercise initiative, with general guidance and supervision;Maintain a professional demeanor at all times;Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;Demonstrate integrity and ingenuity in the performance of assigned tasks and solving problems;Perform all duties in accordance with City policies and procedures with regard for personal safety and that of other employees and the public.Physical Demands & Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, climb and use a ladder, use hands to manipulate and make adjustments to tools used in performing the essential functions of the classification, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone. While performing the duties of this classification, the employee works in a public office environment where the noise level is usually moderate, in field locations with possible exposure to adverse weather conditions, in narrow, tight spaces, and on building rooftops.
The City of Coeur d'Alene offers a very generous benefit package. Below is a brief overall summary of our general benefits. Depending on the position you are applying for, the position may fall under a specific bargaining group and as a result, may have benefits in addition to what is listed below.
Retirement & Investment Plans:PERSI retirement benefits,401k & 457 investment plansMedical
Regence Blue Shield of IdahoEmployee covered 100%, low cost dependent coverageEmployees choosing to waive medical coverage due to other group coverage available, may receive a monthly contribution into their HRA VEBA plan.Dental:
Blue Cross of IdahoWillamette DentalNorthwest Dental Benefits100% employer paid for employee and dependentsLife Insurance and Long Term Disability
Basic life insurance, line of duty death and Long Term Disability, 100% employer paidSupplement life insurance availableHealth Reimbursement Arrangement (HRA) - Pre and post-retirement health reimbursement arrangement. The city makes tax-free contributions into the eligible employee's account on a monthly basis.
Paid Leave:
11 paid holidays8 hours vacation (18 for fire) per month, increasing with years of service10 hours sick (24 for fire) per monthOther Option Benefits:
Employee Assistance Program (EAP) - Comprehensive program that provides counseling for work, family, personal and financial issues. This benefit also has telehealth options.Tuition ReimbursementPre-tax Flexible Spending AccountsAFLAC-Colonial LifeSupplement Life Insurance:
for employee and spouseWellness Benefit
01
Please select your highest completed level of education.
High School diplomaAssociate degreeBachelor degreeMaster degree
02
For this application we require a cover letter as well as resume. Please verify that you have attached a cover letter and resume prior to submitting this application.
YesNo
Required Question