HCL Technologies
TECHNICAL LEAD
HCL Technologies, Houston, Minnesota, United States, 55943
Job Description (Posting).
DC technicianQualifications: Culture / Team fit Ambitious / Hard working / Go getter / Coachable / Mentor Physical layer: fiber optic connections, contamination, cleaning Understand ESD best practices Comfortable with text based CLI Familiar with IP based networking A+/Network+ level of knowledge required Good understanding of OSI layer and network principles 2+ years of DC experience required 4+ years of IT related experience required Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl) Understanding BGP routing protocols, spanning tree, VRRP, LACP Good organization, multitasking and communication skills Microsoft Office Tools: Word, Outlook, Excel Understanding of network procedures, environmental and safety management in a DC environment Responsibilities: Physical hardware swaps: (Fabric and Backbone)o Optical transceiver swaps / Circuit diagnosiso Line card swapo TOR Replacemento Work with vendors for RMA'so Must be able to lift 50lbs Asset Management Tools and Ticket management Build relationships with partner teams within the DC Ability to review hardware logs, isolate and identify root cause Remote link troubleshooting Ability to mentor and guide L1 resources (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
DC technicianQualifications: Culture / Team fit Ambitious / Hard working / Go getter / Coachable / Mentor Physical layer: fiber optic connections, contamination, cleaning Understand ESD best practices Comfortable with text based CLI Familiar with IP based networking A+/Network+ level of knowledge required Good understanding of OSI layer and network principles 2+ years of DC experience required 4+ years of IT related experience required Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl) Understanding BGP routing protocols, spanning tree, VRRP, LACP Good organization, multitasking and communication skills Microsoft Office Tools: Word, Outlook, Excel Understanding of network procedures, environmental and safety management in a DC environment Responsibilities: Physical hardware swaps: (Fabric and Backbone)o Optical transceiver swaps / Circuit diagnosiso Line card swapo TOR Replacemento Work with vendors for RMA'so Must be able to lift 50lbs Asset Management Tools and Ticket management Build relationships with partner teams within the DC Ability to review hardware logs, isolate and identify root cause Remote link troubleshooting Ability to mentor and guide L1 resources (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases